Food & Beverage Supervisor

Rail City; Sparks, Northern (NV, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Rail City in Sparks, NV seeks a Restaurant Supervisor to support the Restaurant Manager in daily operations. You will lead front-of-house staff, train teams, and ensure guests have a superb experience from seating to service.

Responsibilities include resolving issues, maintaining cleanliness, and assisting with orders and scheduling. A strong customer-focus and teamwork mindset are essential for success in this role.

Qualifications

• Experience training front-line staff and directing day-to-day tasks.
• Proven ability to manage guest satisfaction and resolve issues.
• Ability to schedule staff and cover shifts as needed.
• Strong communication with management and team members.

Responsibilities

• Supervise day-to-day restaurant operations and morale.
• Train staff and assign tasks to front-line employees.
• Maintain guest satisfaction and resolve complaints promptly.
• Ensure clean, organized server stations and proper food temps.
• Assist with seating, taking orders, and delivering beverages.
• Monitor promotions, menu knowledge, and guest feedback.

Skills

Staff training

Front of House supervision

Guest service

Scheduling

Communication

Team coordination

Tools

Microsoft Office

Job description

Description

Under the direct supervision of the Restaurant Manager this position assists with supervising the day-to-day operations in the Restaurant.

Requirements

• Training staff
• Provide general direction and basic work assignments to front line employees
• Knowledge of full Menu/Specials/Restaurant Promotions at all times
• Ensuring guest satisfaction/resolving any disputes or complaints
• Communicate to Management any work-related issues that occur during an assigned shift, including employee relations or performance issues, facility or safety issues
• Assists Front of House staff with seating guests, clearing tables, ringing out guests, setting tables, and getting drink orders
• Ensures quality of ingredients, preparation, presentation, and correct temperature of the food served
• Ensures all staff maintains a clean and orderly server station
• Assists Restaurant Manager in resolving employee disputes
• Assists, as needed, to maintain standard of appearance, sanitation, and service in all Front of House areas
• Maintains excellent guest service
• Assists Restaurant Manager with product orders
• Responsible for taking, placing, and delivering food and beverage orders placed by guests as needed
• Finds or provides coverage in the Front of House in the event of employee call outs
• Assists Management with restaurant scheduling if needed; must be familiar with Microsoft Office (Word, Excel, Outlook, etc.)
• Reviews guest comment cards and delivers the results to Management
• Rotates server stations and assign early outs in a fair and consistent manner
• Performs additional duties as requested by management