Food & Beverage Supervisor

Rail City Casino; Sparks (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Rail City Casino in Sparks, NV seeks a Restaurant Supervisor to oversee day-to-day operations under the Restaurant Manager. You will train staff, assign tasks, and ensure guest satisfaction while resolving issues that arise during shifts.

Responsibilities include seating guests, taking and delivering orders, maintaining food quality and cleanliness, and assisting with scheduling. Proficiency with MS Office is preferred to support management reporting.

Qualifications

• Experience supervising restaurant staff
• Ability to direct front line employees and assign tasks
• Knowledge of menu, promotions, and specials

Responsibilities

• Supervise day-to-day restaurant operations
• Train staff and provide direction to front of house
• Ensure guest satisfaction and resolve complaints
• Communicate issues to management during shifts
• Assist FOH with seating, clearing tables, and taking orders
• Maintain food quality, presentation, and serving temperatures
• Keep server stations clean and organized
• Assist with scheduling and coverage as needed
• Monitor guest feedback and report results to management
• Utilize MS Office for scheduling and reporting

Skills

Staff training

Team supervision

Menu knowledge

Guest service

Communication with mgmt

FOH support

Sanitation

Problem solving

Scheduling

MS Office

Comment card feedback

Server station management

Duties flexibility

Tools

Microsoft Office

Job description

Description

Under the direct supervision of the Restaurant Manager this position assists with supervising the day-to-day operations in the Restaurant.

Requirements

• Training staff
• Provide general direction and basic work assignments to front line employees
• Knowledge of full Menu/Specials/Restaurant Promotions at all times
• Ensuring guest satisfaction/resolving any disputes or complaints
• Communicate to Management any work-related issues that occur during an assigned shift, including employee relations or performance issues, facility or safety issues
• Assists Front of House staff with seating guests, clearing tables, ringing out guests, setting tables, and getting drink orders
• Ensures quality of ingredients, preparation, presentation, and correct temperature of the food served
• Ensures all staff maintains a clean and orderly server station
• Assists Restaurant Manager in resolving employee disputes
• Assists, as needed, to maintain standard of appearance, sanitation, and service in all Front of House areas
• Maintains excellent guest service
• Assists Restaurant Manager with product orders
• Responsible for taking, placing, and delivering food and beverage orders placed by guests as needed
• Finds or provides coverage in the Front of House in the event of employee call outs
• Assists Management with restaurant scheduling if needed; must be familiar with Microsoft Office (Word, Excel, Outlook, etc.)
• Reviews guest comment cards and delivers the results to Management
• Rotates server stations and assign early outs in a fair and consistent manner
• Performs additional duties as requested by management