Food & Beverage Supervisor

Great Smokey Mountain Railroad, LLC; North Carolina; On-site; Full time

Job summary

A leading company in the hospitality sector is seeking a Food & Beverage Supervisor to oversee daily operations in their Food & Beverage department. This role involves managing service quality, training staff, and ensuring compliance with safety regulations. The ideal candidate will have supervisory experience, strong communication skills, and the ability to work in a dynamic environment. Competitive hourly pay and comprehensive benefits are offered.

Benefits

Medical/Rx Insurance

Dental Insurance

Vision Insurance

401K with company-match

Generous PTO plan

Qualifications

• Minimum of 2 years of experience in the field or related area with supervisory experience preferred.
• Ability to communicate effectively in both written and spoken English.

Responsibilities

• Responsible for daily operations of First-Class Service and Concessions.
• Assist in inventory and cost control.
• Training of Food & Beverage personnel.

Skills

Communication

Leadership

Organizational Skills

Education

Serv Safe Certification

Job description

Job Details

Level: Experienced

Job Location: BRYSON CITY, NC

Position Type: Core

Salary Range: $15.00 - $18.00 Hourly

Description

Division/Department:Food & Beverage

Job Title:Food & Beverage Supervisor

Reports To:Food & Beverage Manager

Type of position:Non-Exempt / Hourly

Employee Classification:Regular

Location:Bryson City, NC

Compensation:$15-18 per hour DOE and certifications, company benefits available

Job Summary:Responsible for the daily operations of First-Class Service and Concessions in the Food & Beverage department. Plans, organizes, directs and controls First Class Service and Concession activities to ensure the department’s goals and objectives are reached and consistent with established Company policy and procedure. Works as a team member of the Food & Beverage Department

Benefits Offered:The Great Smoky Mountains Railroad offers a comprehensive Medical/Rx, dental and vision package with company-funded H.S.A. (for qualified employees), Life/AD&D Insurance, Long/Short Term Disability coverage, a 401K with company-match and a generous PTO plan. SHA and Pass Exchange program for complimentary admission to area attractions.

Essential Duties and Responsibilities:

• Responsible in organizing, directing, and controlling all Concession and First-Class activities to ensure the department’s goals and objectives are reached and consistent with established Company policy and procedure.
• Assist in inventory and cost control.
• Focus on suggestive sales and waste control.
• Assist in making sure back orders, shortages and out of stock situations are controlled and reported to Food & Beverage Management.
• Assist in Running daily reports for excursions.
• Assist in proper planning in department for Special Events such as but not limited to: Uncorked, BBQ-n-Brew, Wet Your Whistle, and Charters.
• Focus on onboard inventory and keeping appropriate stock levels.
• Assures compliance with all federal, state, and local food sanitation regulations.
• Oversee and ensure compliance with GSMR policy, procedures and safety program including Safety Rules, Operating Rules, and participation in ongoing safety training/regular daily safety meetings/toolbox talks.
• Training of Food & Beverage personnel.
• Daily checkout of onboard sales & retail with required paperwork completed, dropped, secured & recorded.
• Responsible for making sure nightly lock up & security has been completed.
• Work with other departments as part of a team to provide passengers/guest with positive memories.
• Other duties as requested.

Work Environment:

• Able to work long days may require prolonged standing and lifting of objects up to 50lbs.
• Able to work with many types of personalities and able to work out problems and resolve conflicts.
• Able to work in all types of weather.
• Able to tolerate temperatures of 0-100 degrees.

Qualifications

Education, Skill and Work Experience Requirements:

• Minimum of 2 years of experience in the field or related area with supervisory experience preferred
• Ability to communicate effectively in both written and spoken English, possessing good leadership and interpersonal skills with proven ability to supervise people. Must be able to interact effectively with coworkers and customers.
• Serv Safe Certified.
• Good balance/equilibrium, walking on train.
• Must possess organizational skills with ability to multi-task while prioritizing workload with practical, flexible and innovative approach to work.
• Pre-Employment Background Check, DMV Check & pass Work Steps Program.
• Must be able to work a flexible schedule with night, weekend and holiday hours.