Food & Beverage Supervisor - Highlands Supper Club - $25 + tips

Trailborn; Highlands (NC); On-site; Full time

Job summary

Trailborn is seeking a Food & Beverage Supervisor to enhance guest experiences at their Highlands Supper Club. This role involves overseeing restaurant operations, ensuring high service standards, and fostering a positive environment for both guests and staff. Ideal candidates will have a background in hospitality and strong communication skills, with a passion for customer service.

Qualifications

• 1-2 years in a public contact position in an upscale restaurant or lifestyle brand hotel.
• Strong English verbal and written communication skills.

Responsibilities

• Supervise service of guests and ensure adherence to service standards.
• Monitor staff performance and provide feedback.
• Resolve guest complaints in a satisfactory manner.

Skills

Communication

Customer Service

Teamwork

Education

College Degree in Business or Hospitality

Tools

Computer Skills

Job description

Food & Beverage Supervisor - Highlands Supper Club - $25 + tips

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Food & Beverage Supervisor - Highlands Supper Club - $25 + tips

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Join to apply for the Food & Beverage Supervisor - Highlands Supper Club - $25 + tips role at Trailborn

JOB POSTING – FOOD & BEVERAGE SUPERVISOR

ROLE

Food & Beverage Supervisor

LOCATION

Trailborn Highlands

96 Log Cabin Ln, Highlands, NC 28741

About

TRAILBORN

Trailborn was founded on a simple idea: Life Should Be an Adventure. We build design-forward, experiential hotels to pull people out of the daily grind and into the great outdoors. Our locations are at the heart of our country’s most extraordinary outdoor destinations—from national parks to wine country, and snow-capped mountains to sun-soaked beaches.

With five properties located in North America’s most iconic outdoor destinations, including Trailborn Rocky Mountains in Estes Park, Colorado; Trailborn Highlands in the Blue Ridge Mountains of North Carolina; Trailborn Grand Canyon in Williams, Arizona; and Trailborn Surf & Sound in Wrightsville Beach, North Carolina, Trailborn brings thoughtfully designed, boutique accommodations to regions where nature and adventure converge. Additionally, Trailborn has a robust pipeline of properties opening in 2025 and 2026 including Mendocino, California.

About Our Values

We believe in HEART – Honesty, Excellence, Action, Results and Team

About Our Role

Under the direction and guidance of the Food & Beverage Manager, the Food & Beverage Supervisor encourages guest and staff loyalty by providing engaging, dynamic, fun experience for all guests and staff. This role is responsible for restaurant operations during the shift in the absence of Food & Beverage Manager.

They are welcomed to market ideas to promote business; reduce employee turnover; increase guest satisfaction while keeping quality consistently high.

Essential

FUNCTIONS

• Be the Ambassador of the Property, Guest Advocate, Gracious Host and Staff Cheerleader within the Property and the local community.
• Spend 95% of day/night in guest service areas interacting with guests and the staff.
• Monitor servers, runners, and other restaurant staff and ensure adherence to all service standards and SOPs, including inspecting staff for correct, clean, complete uniform, clean polished shoes general appearance standards.
• Supervise service of guests, being watchful of signals from guests in need of service.
• Assist manager to establish and monitor side-work duty completion. Supervises daily guest service functions to sustain courteous and professional guest service levels.
• Read daily communication sheets from previous shift and prepare one for the following shift. Check for all personnel call offs and check floor plan for coverage.
• Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.
• Communicate daily with restaurant manager with regard to special events, house counts, etc.
• Consistently monitor quality of service and product delivered in the guest service areas.
• Hold staff accountable for giving an Engaging Dynamic Guest Experience based on Hotel and Restaurant Standards.
• Assess employee performance and provide feedback periodically based on hotel standards.
• Resolve guest complaints in a satisfactory manner.
  
  

Qualifications

• College Degree or equivalent in Business, Hospitality, or related field preferred
• One to two years in a public contact position in an upscale restaurant or lifestyle brand hotel
• Strong English verbal and written communication skills
• Proficiency with computer skills
• Positive and productive working relationships with entire staff of the property
• Passion for gracious, friendly, and fun customer service
  
  

EMPLOYMENT CONDITIONS

• Always in proper uniform
• Complete required training programs.
• Ability to work weekends, mornings, weekdays, and holidays.
  
  

PHYSICAL

Requirements

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
  
  

SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.

SALARY

$25/hour + tips

JOB STATUS

Full Time

FLSA

Non-Exempt (Hourly)

EQUAL EMPLOYMENT OPPORTUNITY

Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.

If you require assistance or an accommodation due to a disability, please inform us during your application process.

The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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