Food & Beverage Supervisor

fourseasons; Jackson (WY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Discounted housing

Employee Travel Program

Medical, dental and vision insurance

5 Weeks PTO

Retail, spa and F&B discounts

Free Employee Cafeteria meals

Free uniform dry cleaning

Discounted/transferable ski passes

Free ski storage

Job summary

Four Seasons Resort and Residences Jackson Hole seeks a hospitality professional to lead guest service in our luxury resort. You will train and coach staff to uphold the brand standards while ensuring memorable guest experiences.

Responsibilities include managing guest relations, maintaining wine knowledge, and supporting elegant, high-touch service. Flexibility for evenings and holidays is preferred, with a commitment to exceptional guest experiences.

Qualifications

• College degree preferably specializing in hotel/restaurant management or equivalent experience is required.
• Requires legal work authorization in the United States.
• Preferred one year experience in a luxury hotel operation.
• Wine knowledge preferred.

Responsibilities

• Select, train, coach, and discipline employees to meet standards.
• Provide recognition, handle guest concerns, and ensure guest satisfaction.
• Maintain quality of food items, ingredients, and preparation; knowledge of wine and spirits.
• Follow laws relating to alcohol service.
• Control labor costs through scheduling and inventory control.

Skills

Excellent presentation

Interpersonal skills

Organizational skills

Autonomy

Wine knowledge

Customer service

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

No matter the season, Jackson Hole offers a lifestyle built around outdoor adventure, meaningful connections, and unforgettable moments. Surrounded by the iconic peaks of Grand Teton and the natural beauty of nearby Yellowstone National Park, Four Seasons Resort and Residences Jackson Hole offers more than a workplace. It’s an inspiring place to grow your career, build community, and explore year-round. From world renowned skiing and snowboarding in the winter to hiking, wildlife viewing, and endless outdoor recreation throughout the warmer months, there’s always something new to discover in heart of the American West.

Responsibilities

• Select, train, lead, coach, and discipline employees to ensure that established cultural and core standards are met.
• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, group contacts and patrons.
• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly.
• Follow and maintain all local, state, and federal laws relating to alcohol service and consumption.
• Control labor expenses through effective scheduling and inventory control while focusing on creative revenue generation solutions to maximize profit.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
• The ability to recognize, nurture and maintain relationships with regular guests as well as cultivate relationships with new patrons to ultimately increase loyalty as a key business driver.
• Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.
• Work harmoniously and professionally with all Resort team members, guests, clients, etc.

Preferred Qualifications

• Must be willing to work a flexible schedule. This may include some evenings, weekends and holidays.
• Candidates must have excellent personal presentation and interpersonal skills.
• Demonstrate strong organizational skillsandpossessthe ability to work autonomously.
• College degree preferably specializing in hotel/restaurant management or equivalentexperience is required.
• Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures.
• Successful candidate must possess legal work authorization in the United States
• Preferred one year experience in a luxury hotel operation.
• Preferred wine knowledge

Benefits!

• Discounted housing available
• Employee Travel Program!
• Medical, dental and vision insurance for you and your family
• 5 Weeks PTO
• Retail, spa and F&B discounts
• Free Employee Cafeteria meals
• Free uniform dry cleaning
• Discounted/transferable ski passes
• Free ski storage

Four Seasons is an Equal Opportunity, Aff…? Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal