Food & Beverage Supervisor

Four Seasons; Teton Village (WY); On-site; USD 50,000 - 78,000; Full time

Benefits offered by this job

Discounted housing

Employee Travel Program

Medical, dental and vision insurance

5 Weeks PTO

Retail, spa and F&B discounts

Free Employee Cafeteria meals

Free uniform dry cleaning

Discounted ski passes

Free ski storage

Job summary

Four Seasons Resort Jackson Hole seeks an experienced hospitality professional to lead and train a high-performing team in our luxury Food & Beverage operation. You will ensure flawless service, maintain brand standards, and optimize guest experiences in a demanding resort setting.

The role requires flexibility to work evenings, weekends, and holidays, with a strong focus on presentation, organization, and guest relations.

Qualifications

• Ability to lead, train, coach, and discipline team members according to standards.
• Strong public relations skills and guest service orientation.
• Excellent organizational abilities and autonomous work style.
• Wine knowledge is preferred for service excellence.

Responsibilities

• Select, train, lead, coach, and discipline employees to ensure established cultural and core standards are met.
• Be visible in the operation, recognize staff, promote good PR, and handle guest concerns.
• Describe and ensure quality of food items, ingredients, and preparation methods; know wine and spirits.
• Follow all local, state, and federal laws relating to alcohol service and consumption.
• Control labor costs through scheduling and inventory while focusing on revenue generation.
• Anticipate guest needs, ascertain satisfaction, and promptly respond to concerns.
• Build relationships with regular guests and new patrons to boost loyalty.
• Coordinate with departments in meetings to ensure operational needs are met.
• Close guest checks accurately and process payments; settle specials as needed.
• Work harmoniously with Resort team members, guests, clients, etc.

Skills

Leadership

Public relations

Organizational skills

Wine knowledge

Education

College degree in hotel/restaurant management

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

No matter the season, Jackson Hole offers a lifestyle built around outdoor adventure, meaningful connections, and unforgettable moments. Surrounded by the iconic peaks of Grand Teton and the natural beauty of nearby Yellowstone National Park, Four Seasons Resort and Residences Jackson Hole offers more than a workplace. It’s an inspiring place to grow your career, build community, and explore year-round. From world renowned skiing and snowboarding in the winter to hiking, wildlife viewing, and endless outdoor recreation throughout the warmer months, there’s always something new to discover in heart of the American West.

Responsibilities

• Select, train, lead, coach, and discipline employees to ensure that established cultural and core standards are met.
• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, group contacts and patrons.
• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly.
• Follow and maintain all local, state, and federal laws relating to alcohol service and consumption.
• Control labor expenses through effective scheduling and inventory control while focusing on creative revenue generation solutions to maximize profit.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
• The ability to recognize, nurture and maintain relationships with regular guests as well as cultivate relationships with new patrons to ultimately increase loyalty as a key business driver.
• Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.
• Work harmoniously and professionally with all Resort team members, guests, clients, etc.

Preferred Qualifications

• Must be willing to work a flexible schedule. This may include some evenings, weekends and holidays.
• Candidates must have excellent personal presentation and interpersonal skills.
• Demonstrate strong organizational skills and possess the ability to work autonomously.
• College degree preferably specializing in hotel/restaurant management or equivalent experience is required.
• Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures.
• Successful candidate must possess legal work authorization in the United States
• Preferred one year experience in a luxury hotel operation.
• Preferred wine knowledge

Benefits!

• Discounted housing available
• Employee Travel Program!
• Medical, dental and vision insurance for you and your family
• 5 Weeks PTO
• Retail, spa and F&B discounts
• Free Employee Cafeteria meals
• Free uniform dry cleaning
• Discounted/transferable ski passes
• Free ski storage

Four Seasons is an Equal Opportunity, Affi... Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal