Food & Beverage Supervisor

StepStone Hospitality; Charlotte (NC); On-site; USD 30,307 - 35,817; Full time

Job summary

Le Meridien Sheraton Charlotte Hotel in Charlotte, NC is seeking an Outlets Supervisor to oversee restaurant operations and staff across the hotel’s outlets, including the dining rooms, bars, and in-room dining. The role concentrates on guest service excellence and team leadership within a StepStone managed hotel.

Pay is $22 per hour with a rotating schedule from 6 AM–4 PM and 4 PM–2 AM. The supervisor will adjust schedules based on business volumes and may work across multiple F&B outlets to

Qualifications

• Open availability to work varying shifts.
• Proficient in English for guest and staff communication.
• Ability to design and prepare statistical reports.
• Ability to accurately report information.
• Assist with all functions of F&B department to ensure guest satisfaction.
• Ability to assist with various accounting and office tasks as needed.
• Scrupulously follow all StepStone and hotel policies and procedures.
• Attend required meetings.

Responsibilities

• Maintain standards of food, beverage, and quality guest service.
• Establish and maintain a proactive human resources function to ensure associate motivation, training, coaching, and development.
• Manage in compliance with established labor, wage, hour and StepStone-related regulations and policies.
• Contribute to the profitability and guest satisfaction perception of other hotel departments.
• Increase level of guest satisfaction by delivery of an exceptional product through employee development.
• Maintain and correct procedures for credit control, financial transactions, security of financial assets, and inventory control.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Ability to accurately use various office and accounting software.

Skills

Open availability

English language proficiency

Statistical reporting

Accurate reporting

F&B department support

Accounting & office tasks

Job description

The Le Meridien Sheraton Charlotte Hotel is currently seeking dynamic and motivated individuals for the position of Outlets Supervisor to join our team at our StepStone Hospitality managed hotel. The supervisor is critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. As a supervisor, you will approach all encounters with guests and associates in a friendly service‑oriented manner. This role will work in the restaurants, bars, and in‑room dining.

Pay is $22/ hour.

Schedule: 6 AM to 4 PM & 4 PM to 2 AM. This is a general schedule, but Supervisor schedules are determined based on business volumes and will change based on business volumes.

Responsibilities

• Maintain standards of food, beverage, and quality guest service.
• Establish and maintain a proactive human resources function to ensure associate motivation, training, coaching, and development.
• Manage in compliance with established labor, wage, hour and StepStone-related regulations and policies.
• Contribute to the profitability and guest satisfaction perception of other hotel departments.
• Increase level of guest satisfaction by delivery of an exceptional product through employee development.
• Maintain and correct procedures for credit control, financial transactions, security of financial assets, and inventory control.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Ability to accurately use various office and accounting software.

Qualifications

• Must have open availability.
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Ability to accurately report information.
• Assist with all functions of F&B department to ensure guest satisfaction as directed.
• Ability to assist with various accounting and office tasks as needed.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Attend required meetings.

EEO Statement

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.