F & B Shift Supervisor

Delta Downs; Vinton (LA); On-site; USD 35,000 - 50,000; Full time

Job summary

Delta Downs in Vinton, Louisiana is seeking a supervisor for food and beverage services. The role involves coordinating staff activities, ensuring excellent customer service, and monitoring compliance with service standards. Candidates should be at least 21 years old and possess strong communication skills.

The position is a great opportunity for those with an associate's degree in a related field or a year of equivalent experience. Join a dynamic team in a vibrant environment!

Qualifications

• Must be at least 21 years of age.
• Must have excellent customer service and communication skills.
• Must be able to stand and walk for majority of shift.

Responsibilities

• Supervise and coordinate activities in food and beverage outlets.
• Ensure prompt and courteous service to customers.
• Monitor employee job performance to ensure policy adherence.

Skills

Customer service

Communication skills

Education

Associate's degree or 1 year related experience

Job description

Job Description

• Supervise and coordinate activities of workers in all food and beverage outlets open during assigned shift.
• Maintain daily employee work station and break schedules.
• Ensure prompt and courteous service to customers.
• Monitor employee compliance with established service standards.
• Greet and communicate with guests in a friendly and courteous manner.
• Oversee the service operation of restaurant during assigned shift.
• Ensure beverage shift operations are opened and closed properly and on time.
• Ensure all employees are on time, in proper uniform and following correct service procedures by correcting deficiencies or discrepancies as they occur.
• Resolve guest complaints in a professional and timely manner.
• Requisition and maintain control of all inventories.
• Monitor employee job performance to ensure the adherence to all policies and procedures; make recommendations and/or assist in the preparation of performance evaluations and counseling actions.
• Coordinate cleaning and repairs of beverage outlets.
• Perform related administrative and reporting duties.

Qualifications

• Must be at least 21 years of age.
• Associate's degree in a related field, or one (1) year of related experience preferred.
• Must be able to stand and walk for majority of shift.
• Must have excellent customer service and communication skills.
• Must be able to obtain/maintain any necessary licenses and/or certifications.

Equal Opportunity Employer

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.