Food & Beverage Operations Manager: Guest Experience

City Museum, Llc; St. Louis (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

City Museum seeks a Food and Beverage Manager to lead the F&B team, partnering with the Food and Beverage Director and Culinary Manager to deliver exceptional hospitality in a dynamic, high-energy setting.

You will drive quality control of culinary offerings, concessions, and catering, while enforcing ServSafe policies and maintaining safety standards across all venues. Strong English communication and supervisory experience are essential.

Qualifications

• High School Diploma or equivalent required; college degree in Hospitality, Business, or related field highly preferred.
• Minimum of two (2) years of proven experience as a front-line supervisor or manager in a high-volume food service, restaurant, hospitality, or amusement/retail attraction.
• Current ServSafe Manager Certification required or ability to obtain one within 60 days of employment.
• Demonstrated proficiency with point-of-sale (POS) systems, safe management, and precise cash auditing workflows.
• Exceptional verbal and written English communication skills; ability to deliver direct, clear instructions and mediate customer or staff issues.

Responsibilities

• Train, direct, and evaluate supervisors and front-line team members to foster a culture of professional growth and retention.
• Monitor, audit, and enforce ServSafe standards and bar operations to ensure health department compliance.
• Direct cash handling procedures, manage daily reconciliation, and optimize POS operations to meet or exceed budgets.
• Ensure all tasks are conducted safely in a multi-floor, active environment.
• Maintain a highly interactive, guest-focused presence on the floor and adapt operations during peak times.

Skills

Team Leadership

Communication skills

Financial acumen

Operational safety

Education

High School Diploma or equivalent

College degree in Hospitality, Business or related field (preferred)

Tools

POS systems

Cash auditing workflows

Safe management

Job description

City Museum seeks a Food and Beverage Manager to lead the F&B team, partnering with the Food and Beverage Director and Culinary Manager to deliver exceptional hospitality in a dynamic, high-energy setting.

You will drive quality control of culinary offerings, concessions, and catering, while enforcing ServSafe policies and maintaining safety standards across all venues. Strong English communication and supervisory experience are essential.