Food & Beverage Operations Leader | Elevate Guest Experience

Radisson-Hotel-Group; Kalamazoo (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Radisson-Hotel-Group in Kalamazoo, MI seeks a dynamic hospitality leader to oversee restaurant, banquets, and kitchen operations. You will recruit, train, coach staff, and uphold company values while delivering world-class guest experiences.

This role requires strong communication, the ability to manage multiple locations, and a focus on process improvement, safety, and fiscal responsibility to drive profitability and guest satisfaction.

Qualifications

• Selection, training, coaching of staff in alignment with company values.
• Establishing high standards of service excellence, monitoring guest/employee interaction daily.
• Direct and organize activities in the restaurant, banquets and kitchen.
• Communication and implementation of all processes as set forth by management.
• Ability to handle various levels of business volume in several locations.
• Understanding basic fundamentals of fiscal responsibility.
• Strong ability to build relationships with internal and external customers.
• Deliver exceptional customer service.
• Work in a fast-paced environment with attention to detail.

Responsibilities

• Increases Team’s Effectiveness by assisting in recruiting, selecting, orienting, training, coaching, and counseling staff in a talent based organization.
• Continuously improving people processes and talent base.
• Communicates and reinforces values, strategies, and objectives.
• Planning, monitoring, and reviewing department and organization structure and results.
• Develops motivating reward systems.
• Sustains a climate for achievement and information sharing; providing professional growth opportunities.
• Develops and executes approved business plan by identifying profitable opportunities.
• Conducts SWOTs analysis and recommends competitive positioning and goals for profit gains.
• Allocates resources to maximize profits; reviews progress weekly with key leaders; leads mid-course corrections.
• Develops Cross Functional Collaboration by establishing standards for procurement, inventory, sales, service delivery, marketing, and operations.

Skills

Staff Training

Coaching

Customer Service

Communication Skills

Leadership

Operations Coordination

Job description

Radisson-Hotel-Group in Kalamazoo, MI seeks a dynamic hospitality leader to oversee restaurant, banquets, and kitchen operations. You will recruit, train, coach staff, and uphold company values while delivering world-class guest experiences.

This role requires strong communication, the ability to manage multiple locations, and a focus on process improvement, safety, and fiscal responsibility to drive profitability and guest satisfaction.