Food & Beverage Multi Outlet Supervisor

Caesars Entertainment; Biloxi (MS); On-site; USD 60,000 - 85,000; Full time

Job summary

Caesars Entertainment in Biloxi seeks a seasoned front-of-house operations leader to ensure consistent service across casino beverage and restaurant outlets. You will supervise, coach, and develop supervisors and staff, oversee training programs, and maintain high guest satisfaction.

Responsible for schedules, budgets, labor costs, and cash handling, you will drive service excellence while ensuring safe, clean, and compliant operations in all areas.

Responsibilities

• Ensure consistent, high-quality service standards across all outlets
• Oversee front-of-house operations, including casino beverage service and restaurant outlets
• Verify all opening, closing, and operational procedures are performed to standards
• Conduct regular floor presence, including table visits, to ensure guest satisfaction and build relationships
• Maintain a clean, safe, and properly functioning environment in all areas
• Supervise, coach, and develop supervisors and front-of-house employees
• Implement and oversee training programs to ensure service excellence
• Conduct employee evaluations, performance appraisals, and development planning
• Maintain positive employee relations and administer progressive discipline when necessary
• Demonstrate and reinforce service standards (friendly greeting, engagement, guest satisfaction, and warm farewell)
• Create and manage schedules to ensure optimal service levels and labor efficiency
• Ensure training and staffing plans are executed accurately and timely
• Manage budgets, labor costs, and operational expenses while minimizing overtime
• Monitor cash handling procedures, including cash drops and cashier accuracy

Job description

• Ensure consistent, high-quality service standards across all outlets
• Oversee front-of-house operations, including casino beverage service and restaurant outlets
• Verify all opening, closing, and operational procedures are performed to standards
• Conduct regular floor presence, including table visits, to ensure guest satisfaction and build relationships
• Maintain a clean, safe, and properly functioning environment in all areas
• Supervise, coach, and develop supervisors and front-of-house employees
• Implement and oversee training programs to ensure service excellence
• Conduct employee evaluations, performance appraisals, and development planning
• Maintain positive employee relations and administer progressive discipline when necessary
• Demonstrate and reinforce service standards (friendly greeting, engagement, guest satisfaction, and warm farewell)
• Create and manage schedules to ensure optimal service levels and labor efficiency
• Ensure training and staffing plans are executed accurately and timely
• Manage budgets, labor costs, and operational expenses while minimizing overtime
• Monitor cash handling procedures, including cash drops and cashier accuracy