Food and Beverage Supervisor

Bally's Corporation; Black Hawk (CO); On-site; USD 33,000 - 47,000; Full time

Job summary

Bally's Corporation in Black Hawk, Colorado is seeking a hands-on hospitality leader to supervise restaurant staff, develop schedules with the manager, and ensure guest satisfaction through attentive service and presentation. You will monitor beverage presentations, train teams, and uphold sanitation, safety, and regulatory standards.

You will actively promote excellent customer service, manage inventory and cost controls, and stay aligned with casino events and promotions to maximize guest

Qualifications

• Provide guidance and daily supervision to staff in the department.
• Develop schedules and coordinate scheduling concerns with the manager.
• Monitor appearance of food and beverage and communicate deviations.
• Provide hands-on leadership for all food and beverage outlets and coach team members.
• Maintain a pleasant, friendly attitude toward all guests at all times.
• Assist in cost control methods and inventory by monitoring pars and stock.
• Ensure all areas of the restaurant front of house meet sanitation standards.
• Know casino events and promotional activities.
• Ensure safety and security of team members and guests.
• Promote and demonstrate superior customer service standards.
• Develop procedures for food service and inspect menu items for guest satisfaction.
• Follow health department and customer service standards.

Responsibilities

• Provide guidance and daily supervision to staff in the department.
• Assist with developing schedules and coordinate with the manager on scheduling concerns.
• Monitor appearance of food/beverage and communicate deviations to ensure guest satisfaction.
• Provide hands-on leadership for all food and beverage outlets, coaching team members.
• Maintain a welcoming attitude toward all guests and ensure guest satisfaction.
• Assist in cost control and inventory by monitoring pars and stock levels.
• Ensure restaurant front of house areas meet sanitation standards.
• Stay informed about casino events and promotions and implement as needed.
• Ensure the safety and security of team members and guests.
• Uphold customer service standards and address issues promptly.
• Maintain and develop procedures for food service and inspect items for quality.
• Adhere to health, safety, and regulatory standards.

Job description

Responsibilities:

• Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Assist with developing schedules and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Monitors appearance of food/beverage served and communicates deviations in accordance with established standard and conducts regular table-touches to ensure guest satisfaction
• Provide hands‑on leadership for all food and beverage outlets, providing guidance and coaching to team members and make recommendations on discipline where necessary.
• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
• Assists in maintenance of cost control methods and procedures by monitoring pars and inventory. Order and stock food and beverage items and maintain inventory control.
• Ensure all areas of the restaurants (front of house) are maintained and comply with sanitation standards.
• Have complete knowledge of all casino events and promotional activities.
• Ensure the safety and security of team members and guests.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs and ensure customer service standards are followed by all team members and addresses issues as they arise.
• Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.
• Follows established quality assurance procedures to ensure acceptable health department and customer service standards.
• Responds to guest needs and reports problems to Manager.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Salary: $29

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.