Food & Beverage Manager

The Citizen Hotel, Autograph Collection; Sacramento (CA); On-site; USD 50,000 - 80,000; Full time

Job summary

Ein etabliertes Hotel sucht einen engagierten Food & Beverage Manager, der für die Gewährleistung eines exzellenten Service in allen Gastronomiebereichen verantwortlich ist. In dieser Schlüsselrolle sind Sie für die Einhaltung des Budgets, die Verbesserung der Umsätze und die Schulung des Personals zuständig. Sie bringen mindestens fünf Jahre Erfahrung in der Hotelbranche mit und sind in der Lage, unter Druck zu arbeiten. Wenn Sie eine Leidenschaft für Gastfreundschaft haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die ideale Gelegenheit für Sie. Nutzen Sie Ihre Fähigkeiten, um das Team zu motivieren und die Gästezufriedenheit zu steigern.

Benefits

Mitarbeiterrabatte

Gesundheitsversorgung

Zahnversicherung

Kostenlose Mahlzeiten

Fortbildungsmöglichkeiten

Qualifications

• Mindestens 5 Jahre Erfahrung in einer Hotel- oder verwandten Branche.
• Fähigkeit, komplexe Informationen zu assimilieren und anzupassen.
• Erfahrung in der Mitarbeiterführung und -schulung.

Responsibilities

• Gewährleistung eines freundlichen und aufmerksamen Service für Gäste.
• Überwachung der Einhaltung von Sicherheitsprotokollen und Standards.
• Entwicklung und Durchführung von Schulungen für das F&B-Personal.

Skills

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Fähigkeit zur Arbeit unter Druck

Finanzielle Grundkenntnisse

Supervisory experience

Education

2-Jahres-College-Abschluss

4-Jahres-College-Abschluss

5 Jahre Erfahrung in der Hotelbranche

Tools

Windows-Betriebssysteme

Tabellenkalkulationssoftware

Textverarbeitungssoftware

Job description

The Food & Beverage Manager is responsible for ensuring attentive, friendly, courteous, and efficient service across all F&B Outlets, Room Service, Lounge, and Banquets. They must maintain adherence to budgeted payroll and overhead costs while continually working to improve sales revenues in these areas to exceed targets. Exempt associates are expected to work as much of each workday as necessary to fulfill their responsibilities.

Qualifications

• At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree with 3+ years of related experience; or a 4-year college degree with at least 1 year of related experience.
• Proficiency in Windows operating systems, approved spreadsheets, and word processing.
• Supervisory experience required.
• Excellent communication skills to convey information clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well under stress and in high-pressure situations.
• Ability to maintain composure and objectivity under pressure.
• Effective problem-solving skills, including anticipating, preventing, identifying, and resolving workplace issues.
• Ability to assimilate complex information from various sources and adapt accordingly.
• Effective listening skills to understand and resolve concerns of coworkers and guests.
• Basic understanding of financial information and arithmetic functions.

Responsibilities

• Provide attentive, friendly, courteous, and service-oriented interactions with guests and employees.
• Maintain regular attendance as per Aimbridge Hospitality standards and hotel needs.
• Maintain high standards of personal appearance and grooming, including proper uniform and name tag.
• Comply with Aimbridge Hospitality's standards, regulations, and safety protocols.
• Meet certification requirements such as Food Handlers, Alcohol Awareness, CPR, and First Aid.
• Maintain a warm and friendly demeanor at all times.
• Be familiar with the hotel organization and departmental functions.
• Ensure proper training for all Food & Beverage and Banquet personnel.
• Follow up on guest requests, problems, complaints, and accidents in the Restaurant, Room Service, Lounge, or Banquets.
• Motivate, coach, counsel, and discipline F&B staff according to SOPs.
• Review and submit staff worked hours for payroll on time.
• Develop managers as assigned, including competency sign-offs and placement assistance.
• Attend weekly staff meetings and conduct training sessions.
• Conduct all F&B hiring interviews following procedures.
• Prepare employee shift schedules based on forecasted business, payroll budgets, and productivity needs; present with Wage Progress Reports.
• Complete payroll and productivity reports accurately and promptly.
• Conduct employee performance appraisals as scheduled.
• Implement all company policies and house rules.
• Assist in developing and executing F&B promotional ideas.
• Maintain beverage costs within budget.
• Focus on guest service scores and departmental contributions to guest satisfaction.
• Ensure compliance with training standards and SOPs.
• Maintain proper purchase order, invoicing, and accounting procedures.
• Develop sales initiatives, including upselling programs.
• Maintain Aimbridge Hospitality's service standards throughout the department.
• Participate in MOD coverage as scheduled.
• Generate necessary F&B reports and complete forecasting and budgeting tasks timely.
• Ensure staff are attentive, friendly, helpful, and courteous at all times.
• Oversee quarterly inventory and purchasing of operating equipment.
• Maintain credit policies and react to market trends with promotions.
• Conduct department meetings and participate in daily BEO meetings.
• Handle beverage purchasing and inventory management.
• Ensure food quality and presentation meet standards.
• Promote open communication and professional relationships within the team.
• Oversee Banquet operations and analyze POS reports.
• Establish key control systems and conduct menu analyses.
• Monitor cash overages and shortages.
• Assist with emergency procedures and maintain organized records.
• Perform other duties as assigned by the General Manager.