Bistro Beverage Manager

Eden Resort & Suites; Lancaster (Lancaster County); On-site; USD 60,000; Full time

Job summary

An established industry player is seeking a dedicated Food and Beverage Manager to support the Director in achieving operational excellence. This role involves leading a dynamic team, enhancing service standards, and driving financial performance in Bistro 2Two2 and the Beverage Department. The ideal candidate will possess a strong hospitality background, exceptional leadership skills, and a passion for guest satisfaction. Join a vibrant team where your contributions will directly impact productivity and guest experiences, ensuring a memorable dining atmosphere. If you're ready to take your career to the next level in a supportive environment, this opportunity is for you.

Qualifications

• Hospitality Degree or 2 years of equivalent experience.
• Strong leadership and conflict resolution skills.

Responsibilities

• Support the Director of Food and Beverage in achieving goals.
• Assist in developing yearly budget and monthly forecasts.
• Provide training and guidance on safety programs.

Skills

Leadership

Conflict Resolution

Accounting Skills

POS Systems

OpenTable

Education

Hospitality Degree

Equivalent Experience

Tools

POS Systems

OpenTable

Job description

• Supports the Director of Food and Beverage in directives and goals.

• Provides leadership and support for managers, supervisors, and line-level employees in Bistro 2Two2 and the Beverage Department.

• Provides daily feedback and coaching to supervisors and line-level employees.

• Collaborates with the Director of Food and Beverage on service initiatives and standards for all Bistro and Beverage Departments.

• Assists with activities of the Food and Beverage Department to maintain and improve productivity, food quality, service, creativity, and merchandising to increase volume, sales, and profit in Bistro and Beverage.

• Engages and strives to achieve financial (productivity, cost management, and top-line revenue), safety/sanitation, and guest sentiment goals.

• Reviews and regularly evaluates guest satisfaction in individual outlets.

• Generates business correspondence.

• Coordinates and facilitates outlet training.

Responsibilities:

• Assist in developing the yearly budget for Bistro 2Two2 and Beverage.
• Develop a monthly forecast.
• Monitor the payroll of these outlets.
• Attend weekly department head meetings.
• Revise standards and procedures for the department as necessary.
• Maintain good working relationships with other departments.
• Set an example for all team members by complying with hotel policies and procedures.
• Perform other duties as assigned.
• Support communication of the company’s philosophy and culture using Guiding Principles and S.U.R.P.R.I.S.E D.E.L.I.G.H.T to ensure guest satisfaction and mission achievement.
• Provide instruction and guidance on FB initiatives and safety training programs.
• Adhere to liquor regulations concerning serving alcoholic beverages to minors and intoxicated guests.
• Write and present yearly reviews to outlet team members, including assistant managers and supervisors.

Qualifications:

Education and Experience Required:

• Hospitality Degree or at least 2 years of equivalent experience.
• Experience with POS systems and OpenTable.
• Accounting and arithmetic skills.
• Strong leadership and conflict resolution skills.
• Innovative, trustworthy, and impartial.
• Availability to work evenings, weekends, and holidays.

Physical Requirements:

• Stand/walk 80% of the shift; 20% administrative duties.
• Frequently reach, bend, stoop, and wipe.
• Lift and carry up to 50 lbs, including placing items on high shelves or in coolers/freezers.

Compensation: $60,000 annually.