Food & Beverage Manager

Vistana Management Inc; Orlando (FL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Food and Beverage Manager to oversee all culinary and beverage operations. This role emphasizes guest satisfaction and financial performance while leading a dedicated team. The ideal candidate will demonstrate strong leadership skills and a commitment to exceptional service, fostering a positive environment for both guests and employees. Join a company that values meaningful moments and strives to create unforgettable experiences for its guests. If you are passionate about the hospitality industry and ready to take on a leadership role, this opportunity is perfect for you.

Benefits

Relocation Assistance

Employee Discounts

Health Insurance

Retirement Plan

Paid Time Off

Qualifications

• 4 years experience in food and beverage or culinary area.
• 2 years experience with a 2-year degree in related fields.

Responsibilities

• Oversee food and beverage operations and ensure guest satisfaction.
• Manage financial objectives and employee engagement plans.
• Lead the food and beverage team and ensure exceptional service.

Skills

Food and Beverage Management

Customer Service

Budget Management

Team Leadership

Problem Solving

Education

High School Diploma or GED

2-Year Degree in Food Service Management or Related Field

Job description

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, and beverage. Oversees guest and employeesatisfaction, maintaining standards and meeting or exceeding financialgoals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.

Relocation Assistance Available

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-yeardegree from an accredited university in Food Service Management, Hoteland Restaurant Management, Hospitality, Business Administration, orrelated major; 2 years experience in the food and beverage, culinary, orrelated professional area.

CORE WORK ACTIVITIES

Developing and Maintaining Budgets

• Developsand manages all financial, employee engagement and guest satisfactionplans and actions for Food and Beverage departments.
• Maintains a positive cost management index for kitchen and restaurant operations.
• Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

• Manages the Food and Beverage departments (not catering sales).
• Supervisesand manages employees.
• Manages all day-to-day operations.
• Understandsemployee positions well enough to perform duties in employees' absence.
• Utilizesinterpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making;demonstrates honesty/integrity; leads by example.
• Oversees all culinary, restaurant, and beverage.
• Createsand nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion forproviding service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee's concerns.
• Provides a learning atmosphere with a focus on continuous improvement.
• Provides proactive coaching and counseling to team members.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Ensures and maintains the productivity level of employees.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Setsclear expectations with the employees and team leaders and ensures thatappropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service

• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Ensures that all employees, team leaders and managers understand the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takesownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Ensures all banquet functions are up to standard and exceed guest's expectations.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guestneeds, providing guidance, feedback, and individual coaching whenneeded.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Conducts performance reviews in a timely manner.
• Promotes both Guarantee of Fair Treatment and Open Door policies.
• Identifies the developmental needs of others and coaches, mentors, or otherwisehelps others to improve their knowledge or skills.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Develops an action plan to attack need areas and expand on strengths based onemployee engagement and guest satisfaction results.

Additional Responsibilities

• Complies with all corporate accounting procedures.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Ensures effective departmental communication and information systems through logs, department meetings and property meetings.

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

About Us

Where meaningful moments are made together.

Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled.

Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers.

Join us on our journey.

FOR A LIFE FULFILLED.

Creating vacations that move you.

• 20,000+ Associates worldwide

Vacation Ownership

• 7 Iconic Brands
• Approximately 120 Vacation Ownership Resorts
• 700,000+ Owner families
• 90%+ Guest satisfaction score

Exchange & Third-Party Management

• More than 3,200 affiliated resorts in over 90 countries and territories