Food & Beverage Manager

The Kessler Collection; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dynamic Food and Beverage Manager to lead their team in delivering exceptional dining experiences. This role involves overseeing daily operations, ensuring compliance with food safety standards, and providing strategic leadership to enhance guest satisfaction. With a focus on inspiring service and team development, the position offers a unique opportunity to contribute to a vibrant and engaging environment. Ideal candidates will possess strong leadership skills, a passion for customer service, and the ability to thrive in a fast-paced setting. Join a company that values creativity and excellence in every guest interaction.

Benefits

Marriott Employee Discounts Worldwide

Medical, Dental, Vision Insurance

401(K) with Discretionary Company Matching Contributions

Tuition Reimbursement Program

Short & Long-Term Disability Insurance

Company-Sponsored Life Insurance

Employee Assistance Program

Competitive Wage & Discretionary Bonus Program

Qualifications

• 1+ years of relevant work experience in a similar role.
• Food Safety and Alcohol Safety Certifications preferred.

Responsibilities

• Supervise daily operations and ensure compliance with standards.
• Assist servers and maintain service quality during meal periods.

Skills

Leadership

Customer Service

Communication Skills

Strategic Planning

Time Management

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

An inspiring career awaits you!The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!

Grand Performers may enjoy a range of benefits, including:

• Marriott Employee Discounts Worldwide
• Competitive Wage & Discretionary Bonus Program
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

JOB SUMMARY

The overall objective and purpose of the Food and Beverage Manager are to oversee for the floor coverage in the outlets and assisting the serving staff in the restaurant, lounge, and in-room dining/pool service. The incumbent is responsible for supervising Food and Beverage outlets, ensuring our guests receive the ultimate dining experience. They are to provide inspiring and strategic leadership while directing the Food and Beverage department's activities in support of the mission, core values, and goals established by the company.

CORE RESPONSIBILITIES

• Supervises daily shift operations.
• Ensures Grand Performers comply with appearance standards.
• Schedule’s dining reservations and arranges parties or special services for diners.
• Inspects kitchen and dining areas and kitchen utensils and equipment to ensure sanitary standards are met.
• Requisitions and inspects food, supplies, and equipment to maintain stock levels and ensure quality standards are met.
• Ensures compliance with all food & beverage policies, standards, and procedures.
• Maintains service and sanitation standards in restaurant, bar/lounge, and room service areas.
• Acts as the guest service role model for the restaurant sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Assists servers on the floor during meal periods.
• Clears and resets counters or tables after each course when needed
• Assists dining room servers in the food and beverage service, sets tables, serves guests as directed by the server, keeps menus clean, and maintains the clean table between servings and menu knowledge.
• Assists with providing tables with beverages.
• Removes solid linens and replaces them with clean linen.
• Transports dirty dishes to the dishwashing station.
• Polish silver and glass as needed.
• Present menu, answer questions, and make suggestions regarding food and beverage.
• Seat guests in the dining room
• Explain, pair and recommend wine from the wine list
• Serve food and beverage in a genuine, friendly, professional, and efficient manner consistent with the Kessler image and standards.
• Relays orders to the kitchen through POS and helps serve courses from kitchen and service bars.
• Total’s bill and accepts payment when needed.
• Proficiently utilizes the property management systems and follows cash handling procedures.
• Sets up bar & dining room in a thorough and swift manner
• Sets up dining room when needed in a thorough and swift manner
• Empowers Grand Performers to provide excellent customer service.
• Ensures staff understands local, state, and Federal liquor laws.
• Monitor’s alcohol beverage service in compliance with local laws.
• Ensures point of sale operations and cash handling practices are following standard operating procedures.
• Edit’s work schedules and evaluates the work performance of employees.
• Assigns and coordinates work of employees to promote the efficiency of operations

KNOWLEDGE, SKILLS, AND ABILITIES

• Strategic business leader - Works strategically to devise plans in alignment with organizational goals.
• Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.
• Generates alignment - Ensures proper time and effort is spent to build high-level performance and consistency throughout collection.
• Leads with courage - Provides a culture of accountability.
• Execution of plans - Utilizes our systems, tools, and resources to accomplish results and achieve goals.
• Must possess excellent computer skills, including Microsoft Word, Excel, and Outlook
• Requires good communication skills, both verbal and written
• Ability to respond promptly to customer needs.
• Excellent guest service and interpersonal skills with the ability to relate to diverse guest types.
• Ability to prioritize and maintain multiple tables at a time.

MINIMUM QUALIFICATIONS

• High School diploma - required
• 1+ years of relevant work experience in similar scope and title – required
• Experience within luxury brand/markets – preferred
• Food Safety Certification - preferred or attained within 30 days
• Alcohol Safety Certification - preferred or attained within 30 days

SUPERVISORY RESPONSIBILITIES

• Shift supervision of all restaurant, lounge, Café, IRD, and pool serving staff
• Restaurant Manager on Duty in absence of F&B Director, Outlet Manager or Restaurant Manager.

• Shift supervision of all restaurant, lounge, Café, IRD, and pool serving staff
• Restaurant Manager on Duty in the absence of F&B Director, Outlet Manager, or Restaurant Manager.

WORK ENVIRONMENT

• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.
• Must be able to work safely in a kitchen environment with high temperatures and humidity

PHYSICAL DEMANDS

• While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours daily.
• Push, pull, and lift up to 50 lbs.
• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation, which require sitting, waiting, and standing for long and short periods of time.

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.