Food & Beverage Manager @ Residence Inn Charlotte Uptown

Shelby American, Inc.; Charlotte (NC); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Food & Beverage Manager to oversee dining outlets and enhance guest experiences. In this pivotal role, you'll drive revenue growth while managing costs, ensuring service excellence, and leading a dedicated team. Your expertise in food service and beverage management will be crucial as you navigate local market trends and foster vendor relationships. This dynamic position offers a chance to make a significant impact in a vibrant hospitality environment. If you're passionate about delivering exceptional dining experiences and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Personal and Vacation Time

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Spending Account

Qualifications

• Knowledge and practical experience in food service and beverages.
• Self-motivated with strong people management skills.

Responsibilities

• Manage all F&B outlets and ensure guest satisfaction.
• Train and mentor F&B associates for growth and development.

Skills

Food Service Knowledge

Beverage Management

Vendor Relationship Management

Cost Management

People Management

Problem Solving

Education

Degree in Hospitality Management

Equivalent Work Experience

Tools

Excel

Word

Hospitality Theft and Security Monitoring Systems

Job description

Description

The Food & Beverage Manager plays an important role in running the food and beverage outlets that service the hotel. The F&B Manager plans and seeks business opportunities, increases property F&B revenue while closely managing costs, and ensures the guests are satisfied with their dining experience.

Requirements

PREREQUISITES:

1. Knowledge and practical experience in food service and beverages.
2. Knowledge of commonly used hardware and software programs for revenue and cost management of F&B services including but not limited to Excel, Word, Report Writing, Data Management, and Hospitality theft and security monitoring systems.
3. Knowledge of major franchisor F&B operations including Marriott and Hilton business models.
4. Self-confident, eye for detail, self-motivated.
5. People/Associate management/recruitment/training skills and problem solving abilities.
6. Vendor relationship skills including cost analysis, negotiating short/long term contract proposals, and contingency/emergency planning.
7. Experience reporting to property management and senior corporate management.
8. Willingness to travel to other corporate properties as needed for temporary duty.
9. Brand management awareness relating to guest satisfaction and local/regional property marketplace identity.

DUTIES & RESPONSIBILITIES:

1. The expectations of this position require a 50 hour work week which includes weekends/evenings (Saturday and/or Sunday). Hours beyond 50 per week, must be approved in advance by your Supervisor. This only applies to associates who are nonexempt.
2. Advocate service excellence and teamwork to meet and exceed Guest Satisfaction benchmarks for franchisee and SHG business model standards.
3. Manage all F&B outlets (Restaurant, Room Service, Catering & Lounge).
4. Assess and understand local market trends and actively solicit new business and increase revenues in all areas of F&B.
5. Report and record all activities regarding revenues and cost controls in collaboration with General Manager.
6. Train and mentor F&B Associates for growth and development within the values and business culture model of Summit Hospitality Group.
7. Work directly with General Manager to ensure adequate resource planning to meet the seasonal needs for staffing of F&B Associates.
8. Ensure company Policies and Procedures are followed. Enforce company safety/security policies.
9. Record and maintain all required customer, Associate, vendor and company reports.
10. Cost control for Food & Beverage.
11. Train and mentor Associates regarding performance standards and guidance for growth within the company organization.
12. Manage daily operational meetings as applicable to Food & Beverage.
13. Duties are subject to change and additional responsibilities/tasks may be assigned as needed.

QUALIFICATIONS:
A degree in Hospitality Management with a concentration in Food & Beverage or equivalent work-related experience preferred.

WORK ENVIRONMENT:

1. Hotel property, all Food & Beverage outlets. Occasional travel to other corporate properties for training, relief duty, and corporate meetings.
2. Able to lift at least 35 lbs.
3. Standing, sitting, movement during events.
4. Flexible work schedule.

Benefits:

• Personal and Vacation Time
• Medical, Dental, Vision, Life Insurance
• Flexible Spending Account

Summit Hospitality Group is an Equal Opportunity Employer.

Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.