FOH Floor Supervisor

Lava Lava Beach Club - Kaua'i; Kapaa (HI); On-site; USD 34,000 - 39,000; Full time

Job summary

Lava Lava Beach Club Kaua'i in Kapaa, HI, seeks an enthusiastic Floor Supervisor to support managers in daily restaurant operations. You will lead frontline staff, manage service flow, participate in hiring and training, ensure food quality, and warmly greet guests to uphold our aloha hospitality.

Ideal candidates will have strong leadership, be highly organized, possess POS/ reservation system familiarity, and maintain a high standard of service and safety.

Qualifications

• Must be able to obtain a Blue Card within three months of hire from the HI County Dept of Liquor Control.
• High school degree required.
• Adheres to all safe cash handling procedures/payments.

Responsibilities

• Creates and fosters a positive environment at all times.
• Ensure all safety and sanitation standards are strictly adhered to at all times.
• Oversee all FOH rules and responsibilities.
• Manage daily labor and assists in schedules/staffing.
• Hiring and training
• Communicate any HR related issues promptly to AGM or GM
• Address all customer concerns or issues
• Ensuring all FOH operations and supporting BOH team

Skills

People leadership

Guest service

Flexible schedule

Food safety knowledge

Wine knowledge

Communication

Team building

Aloha spirit

Training

Prioritization

Education

High school degree

Tools

POS knowledge

Reservation system

Bar basics

Job description

GENERAL SUMMARY;

Floor Supervisors assist managers in overseeing day to day operations while leading and managing the restaurant team. They are responsible for different tasks such as managing the floor service staff, ensuring smooth operations, recruiting and hiring restaurant staff, training, overseeing food quality, as well as greeting and serving restaurant guests.

REQUIRED QUALIFICATIONS:

• Contributes to building and maintaining a positive work culture at all times
• Flexible schedule, especially during busy seasons
• Must be able to obtain a Blue Card within three months of hire from the HI County Dept of Liquor Control
• High school degree required
• Adheres to all safe cash handling procedures/payments

DESIRED SKILLS:

• Food and beverage experience preferred
• Confident, friendly and outgoing
• Highly organized
• Ability to anticipate waitstaff and guest needs
• Eagerness to learn and grow at all times
• Food safety/sanitation knowledge
• Ability to forecast restaurant supplies and needs
• Ability to prioritize and multitask in a fast-paced environment
• Delegation of manager’s responsibilities and specific duties
• Follow up with delegation, inspect what you expect
• POS knowledge
• Strong leadership skills and the ability to foster a team-oriented environment.
• Able to create and maintain a cohesive environment between FOH and BOH at all times
• Spirits, wine, and beer knowledge
• Highly polished service standard
• Unafraid to hold the team to our standards and inspect what you expect
• A passion for service and hospitality

ESSENTIAL FUNCTIONS:

• Creates and fosters a positive environment at all times
• Ensure all safety and sanitation standards are strictly adhered to at all times
• Oversee all FOH rules and responsibilities
• Manage daily labor and assists in schedules/staffing
• Ordering and receiving product and supplies
• Hiring and training
• Communicate any HR related issues promptly to AGM or GM
• Know the Employee Handbook
• Know property boundaries/zoning and related regulations
• Knowledge of hours of operation, entertainment schedules, restaurant address /phone number
• Performs all pre/post shift duties
• Inventory control and manage
• Floor presence and table touching
• Address all customer concerns or issues
• Ensuring all FOH operations and supporting BOH team

TECHNICAL TASKS

• POS knowledge
• Phone and reservation system
• Ability to trouble shoot minor technical and equipment issuesAble to perform basic bar functions ie. changing kegs, wine service,

CULTURAL TASKS

• Knowledge of our mission statement
• Knowledge of area attractions
• Promotes the Aloha Pass It On initiative to the community
• Embodies the Aloha spirit
• Exudes a Guest first mentality and philosophy

SUPERVISORY RESPONSIBILITIES:

In accordance with applicable policies/procedures and Federal/State laws, this position may perform the following supervisory responsibilities: interviewing, hiring, orienting, and training staff; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining staff; addressing complaints and resolving problems.

Position directly oversees the following positions:

• All hourly FOH positions

PHYSICAL REQUIREMENTS:

• The employee must be able to occasionally lift and/or move up to 50 pounds.
• Standing/moving for up to 10+ hours
• Ability to climb stairs

Employment Type:

Full Time

Compensation:

$25.00 to$28.00/ Hourly