Food & Beverage Attendant — Guest Experience Pro

Hollywood Casino Toledo; Toledo (OH); Ibrido; USD 13.000 - 18.000; Tempo pieno

Descrizione del lavoro

PENN Entertainment is seeking a capable individual to support bar and warehouse operations, including stock receipt, inventory, and safe handling of food & beverage items. You will ensure accurate records, process shipments, and maintain cleanliness per safety standards.

Responsibilities cover receiving, stocking, delivering, and coordinating with managers while upholding high customer service quality and regulatory compliance. ServSafe training is preferred or required.

Competenze

• Must have proficient communication skills, both verbal and written.
• High school diploma or GED or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mansioni

• Maintains requisition files to ensure receipts are accurately recorded.
• Verifies vendor invoices for accuracy; notes and reconciles discrepancies.
• Records damaged products and notifies the proper department of corrective action.
• Coordinates deliveries and stocking of receipts with Manager; labels all receipts for delivery.
• Inspects goods and informs Manager of problems.
• Processes all incoming/outgoing USPS, UPS, FedEx items.
• Checks in, stocks and delivers Food & Beverage goods.
• Places liquors, fruits, glassware, linen, silverware, and supplies in designated places following storage guidelines.
• Operates and maintains bar equipment and utensils as required.
• Removes debris and maintains clean work areas per safety guidelines.
• Maintains cleanliness of designated areas per health and safety standards.

Conoscenze

Proficient communication skills (verba

Customer service orientation

Attention to detail

Formazione

High school diploma or GED

Strumenti

Microsoft Office

Descrizione del lavoro

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

Click HEREto discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Maintains requisition files to ensure receipts are accurately recorded.
• Verifies vendor invoices for accuracy. Notes and reconciles all discrepancies.
• Records damaged products and notifies the proper department of the corrective action required.
• Coordinates deliveries and stocking of receipts with Manager. Labels all receipts for delivery and ensures signed delivery copies are returned to warehouse.
• Inspects good and informs Manager of any problems.
• Processes all incoming and outgoing United Parcel Service, USPS, and Fed Ex items.
• Checking in, stocking and delivering Food & Beverage goods.
• Places liquors, fruits, glassware, linen, silverware, paper supplies and sundries in their designated places following established storage guidelines and safety procedures in the bar.
• Operates and maintains all bar equipment and utensils as required in accordance with established guidelines and safety procedures.
• Removes and properly disposes of all debris accumulated around the property as needed and in accordance with department procedures.
• Wipes bar counter areas, sinks and floors as required to maintain a clean and safe workstation.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards for the bar and warehouse/receiving dock.
• Assists in banquet setup and tear down of fixtures, furniture, and equipment as needed.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Responsible for promptly notifying leadership of any issues that may arise.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• Must be at least 18 years of age.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Must have proficient communication skills, both verbal and written.
• Must have Microsoft Office knowledge (Excel, Word, Outlook, etc.).
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must be able to read and interpret plans and specifications.
• Must maintain a valid driver’s license in your state of residence and maintain a clean driving record. Must have driver's license on their person at all times.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must successfully complete ServSafe Alcohol training certification course.