Food & Beverage Assistant Manager - Bar Service

ViziRecruiter,LLC.; Toledo (OH); Hybrid; USD 42,000 - 56,000; Full time

Job summary

PENN Entertainment is seeking a Beverage Supervisor to oversee daily beverage operations and supervise staff on designated shifts, ensuring guest satisfaction and adherence to department policies.

You will assist in budgeting, inventory control, and coordination with other departments to deliver high-quality service during events and peak times. Flexible to work holidays, nights, and weekends as required.

Qualifications

• Associates degree (A.A.) in related field and two years beverage or equivalent supervisory experience.
• Strong communication skills, both verbal and written.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Ability to work various shifts including holidays, nights, weekends, and overtime.
• Ability to write reports and business correspondence.
• Ability to manage budgets and control costs.

Responsibilities

• Supervise staff and manage daily beverage operations on designated shift.
• Coordinate with manager on scheduling; ensure guest satisfaction.
• Assist in establishing product menu and record inventories.
• Maintain beverage department policies and control costs while ensuring quality.
• Communicate with other departments to coordinate activities and resolve issues.
• Support events and special occasions as needed on designated shift.
• Monitor beverage inventory and assist in budget processes.
• Provide excellent customer service and uphold department standards.
• Assist with administrative duties and reporting; ensure compliance and confidentiality.

Skills

Staff supervision

Communication

Customer service

Budgeting

Inventory management

Scheduling

Education

Associates degree in related field

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Introduction

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Assists in establishing product menu and records product inventories.
• Assists in maintaining beverage department policies and procedures to control beverage and labor costs while maintaining quality product, presentation and service.
• Communicates with all other departments as they relate to the Beverage operation to coordinate activities or correct problems on designated shift.
• Assists with providing support for special events when necessary on designated shift.
• Assists in monitoring inventory of all beverage product.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Assists Manager with administrative duties, as needed.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• Associates degree (A.A.) in related field; two years Beverage or equivalent experience, or equivalent combination of education and experience. Prior gaming experience preferred. Minimum of two years supervisory experience required.
• Must have excellent verbal and written communication skills.
• Must be proficient in Microsoft applications (Excel, Word, and Outlook).
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

SUPERVISORY RESPONSIBILITIES

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).