Casino Beverage Assistant Manager

PENN Entertainment, Inc.; St. Louis (MO); Hybrid; USD 42,000 - 60,000; Full time

Job summary

PENN Entertainment seeks a seasoned supervisor to lead a diverse team in a fast-paced hospitality setting. You will staff, train, and develop team members, ensure compliance with company guidelines, and uphold exceptional guest service standards across the outlet.

You will manage performance appraisals, budgets, and procedures, while coordinating with chefs and managers to maintain inventory, cleanliness, and security. Willingness to work flexible shifts is essential.

Qualifications

• Minimum 2-3 years in a supervisor or leadership role.
• Ability to work with guests, staff and colleagues and resolve problems diplomatically.
• Proficiency in Microsoft Outlook.

Responsibilities

• Staff, schedule, evaluate, train and monitor team members.
• Develop and implement policies to promote compliance with guidelines.
• Establish training procedures to ensure guest service standards.
• Deliver performance appraisals for the team.
• Understand department goals, standards and budget.
• Ensure the outlet is well staffed and operates to standard.
• Open/close work area and maintain cleanliness and asset security.
• Coordinate with Outlet Manager and Chefs on food prep/presentation.
• Coach team members as needed and monitor performance.
• Oversee inventory orders for the outlet.
• Maintain confidentiality in all matters.
• Perform other duties as assigned by management.

Skills

Leadership

Supervision

Client/Guest service

Outlook

Tools

Microsoft Outlook

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Staff, schedule, evaluate, train, develop and monitor team members. Recommend wage increases, promotions, demotions, discipline, and other employment actions for team members.
• Assist in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines.
• Establish and maintain training and development procedures to ensure superior guest service standards are met.
• Prepares and delivers performance appraisals for assigned team.
• Understand department objectives, standards, guidelines, and budget.
• Ensure assigned outlet is well staffed, organized and operating to our exceptional standard.
• Open and close work area at scheduled times, ensuring full preparation for operation/function; ensure cleanliness and security of company assets.
• Work with Outlet Manager and Chefs to ensure proper food preparation and presentation.
• Monitor team members and directing necessary coaching as needed.
• Responsible for ordering and maintaining inventory levels for assigned outlet.
• Maintains strict confidentiality in all departmental and company matters.
• Perform other duties as assigned by management.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• 2-3 years prior experience as a supervisor or leadership role.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must have proficient in Microsoft Outlook programs.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

SUPERVISORY RESPONSIBILITIES

• Determines work procedures and expedites workflow.
• Responsible for team member development, coaching, training and recognition programs.
• Team member performance appraisals
• Responsible for the hiring and firing of team members when applicable.