FOOD & BEVERAGE ASSISTANT SHIFT MANAGER

Hollywoodcolumbus; Columbus (OH); On-site; USD 52,000 - 72,000; Full time

Job summary

PENN Entertainment in Columbus, OH is seeking a supervisory professional to guide and support staff within the department, ensuring guest satisfaction and adherence to budgets and quality standards.

The role focuses on supervising daily operations, maintaining menus, and promoting outstanding customer service while coordinating with management on scheduling and regulatory compliance.

Qualifications

• High School Diploma or GED required.
• Bachelor's degree (B.A./B.S.) or Associate's degree (A.A./A.S.) preferred or combination of education and experience; one to two years beverage or equivalent experience.
• Prior gaming experience preferred.
• Minimum one year supervisory experience preferred.
• Knowledgeable in total beverage service.
• Promotional events experience preferred.
• Ability to train, follow and execute training manuals.
• Excellent customer service skills.

Responsibilities

• Responsible for providing guidance and daily supervision to staff in the department.
• Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Maintains product menu and assists in recording product inventories.
• Maintains established quality assurance procedures to ensure acceptable health department and customer service standards.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Assists Manager with administrative duties, as needed.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Skills

Customer service

Communication

Microsoft Office

Education

Bachelor's degree or Associate's degree

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Responsible for providing guidance and daily supervision to staff in the department.
• Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Maintains product menu and assists in recording product inventories.
• Maintains established quality assurance procedures to ensure acceptable health department and customer service standards.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Assists Manager with administrative duties, as needed.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• High School Diploma or GED equivalent required
• Bachelor's degree (B.A./B.S.) or Associate's degree (A.A./A.S.) preferred or combination of education and experience; one to two years beverage or equivalent experience
• Prior gaming experience preferred
• Minimum one year supervisory experience preferred
• Knowledgeable in total beverage service
• Promotional events experience preferred
• Ability to train, follow and execute training manuals
• Excellent customer service skills
• Strong communication skills; verbal and written
• Must be proficient in Microsoft applications (Excel, Word, Outlook, etc.)
• Flexible to work all shifts including holidays, nights, weekends and overtime as business needs dictate.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces