Food and Beverage Team Lead

TN Ireland; Westport (CT); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Food & Beverage Team Leader to oversee and elevate the guest experience across various food outlets. This exciting role involves leading a dedicated team, ensuring operational excellence, and maintaining the highest standards of service. As the establishment prepares for a new chapter, you will play a pivotal role in shaping the future of this iconic destination. If you are passionate about food service and possess strong leadership skills, this opportunity could be your next big adventure in the hospitality industry.

Benefits

Subsidized Staff Accommodation

Ongoing Learning and Development

Employee Assistance Program

Staff Discounts

Discounted Rates with Local Businesses

Bike to Work Scheme

Qualifications

• Exceptional customer service and leadership skills required.
• Experience in cash handling and food hygiene knowledge is essential.

Responsibilities

• Lead daily operations in food outlets ensuring excellent guest experience.
• Collaborate with team to maintain high standards of service and quality.

Skills

Customer Service

Leadership

Communication Skills

Cash Handling

Food Hygiene Knowledge

Team Motivation

Interpersonal Skills

Problem Solving

Education

Experience in Hospitality

HACCP Training

Tools

POS Systems

Job description

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Nestled in the vibrant heart of Westport Town, Westport Estate is an iconic destination with over 300 years of history, now embarking on an ambitious new chapter. As we transform our brand and expand our product offerings, we are poised to become a premier cultural and historic landmark, not just in County Mayo but on the international stage. We are currently totally refurbishing our Hotel and are looking forward to the launch of the new Grace Hotel early 2026. This exciting journey will elevate the Westport Estate experience, making it a must-visit destination for visitors from around the world.

Job Summary:

The Food & Beverage Team Leader will support and lead the operations in all food outlets (which includes the following - Gracy's Pizzeria and Bistro, Cafe, Airstream, Westport House and any functions within the Estate) ensuring an excellent guest experience with genuine friendly service is delivered every time. The ideal candidate possesses exceptional customer service and leadership skills to effectively be a part of and motivate the team. This role will need to set daily objectives, communicate proactively, and adhere to all departmental policies and procedures.

• Day to day operations of the food outlets to a high standard, in line with Food & Beverage Manager's direction.
• Gain a complete understanding of specific goals and objectives.
• Support the team in both FOH & BOH to ensure world class service is achieved.
• Collaborate & engage with the team to ensure the company is providing consistently excellent products and service, and that the environment is inviting and well-stocked.
• Work with the Food & Beverage Manager and Head of Culinary to promote an inclusive and friendly workplace.
• Uphold standards of customer excellence and quality, ensure all guest feedback is appropriately actioned.
• Demonstrate excellent communication skills both internally and externally and be able to demonstrate a proactive approach.
• Build and maintain excellent working relationships with all department heads as well as key Directors.
• Responsible for Food & Beverage standards and quality and overall operational excellence in all food outlets.
• Ensure service levels are of the highest standard and consistent in all food outlets.
• Maintain regular presence and visibility in food outlet, owning the environment and attitude of the team.
• Maintain appropriate financial information systems as required by F&B Manager.
• Ensure that the correct daily cash procedures are followed including petty cash, lodgments, safe checks, till checks, comps & voids.
• Work with & support the Food & Beverage Manager in regard to budgeted KPI's, Team Training & Development, Customer Satisfaction.
• Adherence of all company procedures in all the food outlets as outlined.
• Ensure training for responsible service of alcohol is maintained.
• Direct responsibility for full quality and safety compliance, including ensuring adherence to the Food Hygiene and EH&S legislation in all food outlets.
• Monitor and evaluate performance and productivity, communicating regularly to facilitate the needs of the business.
• Identify opportunities in the and investigate potential growth targets with the Food & Beverage Manager.

This job description is not intended to be either prescriptive or exhaustive, it is issued as a framework to outline main areas of responsibility at the time of writing.

Required Experience & Skills:

• Experience of Cafe Cash handling and POS systems.
• Basic knowledge of Food Hygiene including HACCP.
• A passion for fresh food and service.
• The ability to manage in a diverse environment with a focus on client and customer service.
• Ability to lead, motivate and develop a team.
• Excellent interpersonal and influencing skills.
• Advanced written and verbal communication skills.
• Ability to successfully implement positive changes.
• Hands on in the team mentality.
• Eligibility to work in Ireland.

Preferred Qualifications:

• Barista Experience and ability to train such skills.
• Experience of autonomous Cafe or large Cafe/Restaurant Team Lead within the hotel/ catering/ visitor attraction/ contract-managed services industry.
• 1 year plus as Team Lead in Cafe or similar, preferably with a strong background in high volume hospitality/conference and banqueting/food service operation.
• Professionalism and the ability to present and report on relevant business information.
• Any additional H&S training, First Aid Training & HACCP.

What's in it for you?

• Subsidized staff accommodation (subject to availability).
• Ongoing investment in your learning and development.
• Employee Assistance Program.
• Staff discounts at Westport Adventure.
• Discounted rates with local businesses across Westport & Castlebar.
• Bike to work scheme.

Westport Estate is an equal opportunity employer. We strive to create and maintain a diverse workforce where everyone is respected and included.