Bilingual Call center or BPO team leader (Remoto)

Mangone Law Firm, LLC; New Jersey; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading immigration law firm in New Jersey is seeking a Bilingual Call Center or BPO Team Leader. This role involves supervising sales, providing exceptional customer service, and supporting a dynamic team. Candidates should be bilingual in English and Spanish, with a strong desire to learn and grow professionally. The firm offers competitive compensation, professional development opportunities, and a chance to make a positive impact on clients' lives.

Benefits

Competitive compensation with commissions

Ongoing professional development opportunities

Paid Time Off after twelve months

Qualifications

• Minimum of 1 year experience in supervising sales or customer service.
• Bilingual in English and Spanish.
• Proactive, organized, with excellent communication skills.

Responsibilities

• Support sales advisors and team in capturing and following up on leads.
• Provide exceptional customer service and accurate information.
• Develop long-lasting relationships with customers.

Skills

Customer Service

Sales Supervision

Bilingual (English and Spanish)

Communication

Proactivity

Job description

Bilingual Call Center or BPO Team Leader (Remoto)

Are you a highly motivated leader with expertise in sales and a passion for making a difference?

Are you committed to excellence, professional growth, and continuous improvement?

If your answer is a resounding YES!!! This opportunity is for you!

About us:

Mangone Law Firm, LLC is a New Jersey-based immigration law firm dedicated since 2012 to helping new Americans obtain legal status in the U.S. We serve clients nationwide, committed to excellence in customer service, understanding our clients' challenges, and caring about their results. Driven by a strong corporate culture and core values, we seek talented individuals eager to grow professionally.

Requirements

We are seeking enthusiastic and talented Sales Supervisors to join our dynamic team. Responsibilities include:

1. Supporting sales advisors and team in capturing and following up on leads
2. Providing exceptional customer service, answering questions, and offering accurate information
3. Developing long-lasting relationships with potential and existing customers
4. Learning about the immigration process and our services

Are you the ideal candidate?

• Minimum of 1 year experience in supervising sales, customer service, or call center sales
• Bilingual in English and Spanish
• Kind and empathetic
• Proactive, organized, with excellent communication skills
• Ability to work independently and as part of a team
• Strong desire to learn and grow professionally
• Passionate about helping others

Benefits

What we offer:

• Competitive compensation: hourly base plus commissions, with rate increases after six months
• Ongoing professional development opportunities
• Valued and recognized talent in a dynamic environment
• Opportunity to positively impact people's lives and help them achieve their dreams in the U.S.
• Paid Time Off after twelve months

Additional details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: IT Services and IT Consulting