Food and Beverage Supervisor | ARRIVE Memphis

ARRIVE Hotel Memphis; Memphis (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid time off

Holiday pay

Sick pay

Career development

Job summary

ARRIVE Memphis, located in the South Main Arts District, is a 62-room boutique hotel and destination in Memphis. We seek a motivated Food & Beverage Supervisor to support daily restaurant and bar operations, guest service, and interdepartmental communication in a dynamic hotel setting.

You will lead onsite team members, assist in scheduling, inventory, events, and brand standards while delivering exceptional hospitality and maintaining operational excellence.

Qualifications

• Minimum 2 years in a food & beverage service role.
• Familiarity with MS Office, Google Apps and other organizational computer tools.
• Fluency in English both verbal and non‑verbal preferred.
• Provide legible communication and directions.
• Compute basic arithmetic.
• Perform job junctions with attention to eye for detail, speed and accuracy.
• Prioritize, organize, and follow up.
• Be a clear thinker, remain calm and resolving problems using good judgment.
• Follow directions thoroughly and work with minimal supervision.

Responsibilities

• Supervise daily food and beverage operations to ensure exceptional guest service, operational excellence, and alignment with overall hotel objectives.
• Train onsite team on all standards of operation
• Provide input on department scheduling to the hotel management team
• Participate in monthly inventory process
• Consistently deliver professional, welcoming, and engaging service to guests and team members.
• Monitor and uphold service standards while providing hands‑on support to front‑of‑house operations.
• Respond promptly and professionally to guest feedback, concerns, and service recovery opportunities.
• Balance operational, administrative, and team needs to maintain an efficient and productive work environment.
• Assist leadership team in planning, coordinating, and executing on‑site events and special activations.
• Collaborate with all hotel department leads to ensure seamless communication and exceptional guest experience.
• Support, and oversee food and beverage team members to ensure high standards of service, quality, cleanliness, and hospitality.
• Ensure all styling standards are followed consistently.
• Execute opening and closing procedures while maintaining organization, efficiency, and accountability throughout each shift.
• Administer guest compensation and discount programs in accordance with company policies.
• Maintain accurate records related to point‑of‑sale systems including all payments and transactions.
• Assist Management with content creation, photography, and brand‑focused social media initiatives.
• Ensure compliance with company policies, health and safety standards, and all applicable regulations.
• Perform additional duties and special projects assigned by hotel and corporate leadership.

Skills

Food & Beverage service experience

MS Office

Google Apps

English proficiency

Communication

Arithmetic

Attention to detail

Prioritization

Problem solving

Following directions

Tools

MS Office

Google Apps

Job description

WHO WE ARE:

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

ABOUT ARRIVE MEMPHIS:

ARRIVE Memphis, located in the South Main Arts District, is more than just a hotel — it's a destination! This 62-room boutique neighborhood hotel with thoughtfully designed industrial‑inspired guest rooms also features an all‑day bakery and café, a lobby bar, and a friendly shuffleboard sports bar.

POSITION PROFILE:

FOOD & BEVERAGE SUPERVISOR | ARRIVE MEMPHIS

ARRIVE Memphis is seeking a motivated, service‑driven Food & Beverage Supervisor to support the leadership and daily operations of our food and beverage outlets. This role is responsible for ensuring exceptional guest experience, maintaining operational standards, supervising team members, and promoting efficient communication between departments. The ideal candidate is a hands‑on hospitality professional with strong leadership skills, a positive attitude, and a passion for delivering outstanding service in a dynamic hotel environment.

The Food & Beverage Supervisor will assist in overseeing daily restaurant and bar operations, events, team performance, guest satisfaction, and compliance with company standards while fostering a collaborative and engaging workplace culture.

THE TASK AT HAND:

• Supervise daily food and beverage operations to ensure exceptional guest service, operational excellence, and alignment with overall hotel objectives.

• Train onsite team on all standards of operation

• Provide input on department scheduling to the hotel management team

• Participate in monthly inventory process

• Consistently deliver professional, welcoming, and engaging service to guests and team members.

• Monitor and uphold service standards while providing hands‑on support to front‑of‑house operations.

• Respond promptly and professionally to guest feedback, concerns, and service recovery opportunities.

• Balance operational, administrative, and team needs to maintain an efficient and productive work environment.

• Assist leadership team in planning, coordinating, and executing on‑site events and special activations.

• Collaborate with all hotel department leads to ensure seamless communication and exceptional guest experience.

• Support, and oversee food and beverage team members to ensure high standards of service, quality, cleanliness, and hospitality.

• Ensure all styling standards are followed consistently.

• Execute opening and closing procedures while maintaining organization, efficiency, and accountability throughout each shift.

• Administer guest compensation and discount programs in accordance with company policies.

• Maintain accurate records related to point‑of‑sale systems including all payments and transactions.

• Assist Management with content creation, photography, and brand‑focused social media initiatives.

• Ensure compliance with company policies, health and safety standards, and all applicable regulations.

• Perform additional duties and special projects assigned by hotel and corporate leadership.

WHAT WE'RE LOOKING FOR:

Required

• A minimum of 2 years in a food & beverage service role

• Familiarity with MS Office, Google Apps and other organizational computer tools.

• Fluency in English both verbal and non‑verbal preferred.

• Provide legible communication and directions.

• Compute basic arithmetic.

• Perform job junctions with attention to eye for detail, speed and accuracy.

• Prioritize, organize, and follow up.

• Be a clear thinker, remain calm and resolving problems using good judgment.

• Follow directions thoroughly and work with minimal supervision.

Physical

• Ability to stand for long periods of time, walk and bend, and push, pull, or lift up to 30 lbs.

WHAT'S IN IT FOR YOU:

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).

• Paid time off, holiday pay, and sick pay.

• Career advancement and professional development as we open new hotels and restaurants nationwide.

• Employee discounts across our entire portfolio (25 hotels and more to come!).