Food and Beverage Supervisor

Round One Entertainment Inc.; Reno (NV); On-site; Full time

Job summary

A leading entertainment company is seeking a Food and Beverage Supervisor to manage operations, enhance customer satisfaction, and lead a dynamic team. Ideal candidates will possess strong customer service skills and a high school diploma. Open availability is required.

Benefits

Paid Time Off (PTO)

Medical

Dental

Vision

Life Insurance

401(K) with company matching

Qualifications

• Strong sense of customer service and interpersonal skills.
• Solid communication skills and strong critical thinking.

Responsibilities

• Manage all F&B operations and deliver excellent customer experience.
• Forecast, plan, and manage F&B orders, staff, and finance.
• Investigate and resolve customer complaints regarding food quality.

Skills

Customer Service

Communication

Interpersonal Skills

Analytical Thinking

Education

High School Diploma or GED

Job description

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Round One Entertainment Inc. provided pay range

This range is provided by Round One Entertainment Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $18.00/hr

Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!

The Food & Beverage (F&B) Supervisor is responsible for managing all F&B operations and delivering excellent customer experience. The F&B Supervisor will forecast, plan and manage all F&B orders, staff, and finance. Their goal is to maximize sales and revenue, customer satisfaction, and employee engagement.

Essential Duties

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
• Monitors food preparation methods, portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner.
• Tests cooked food by tasting and smelling it in order to ensure palatability and flavor conformity.
• Schedules and receives food and beverage deliveries, checking delivery contents in order to verify product quality and quantity.
• Monitors department budgets and payroll records, and reviews financial transactions in order to ensure that expenditures are authorized and budgeted.
• Schedules staff hours and assigns duties
• Investigates and resolve customer complaints regarding food quality, service, or accommodations.
• Must have full knowledge of the process for serving alcohol within the premises.
• Preserve excellent levels of internal and external customer service.
• Lead the F&B team by attracting, recruiting, training, and appraising talented personnel.
• Provide two-way communication and nurture an ownership environment with an emphasis on motivation and teamwork.
• Completes reviews, absence reports, supervises staff with time and attendance along with work ethics.
• Comply with all health and safety regulations.
• Report on management regarding sales results and productivity.
• Conducts alcohol and age restriction control in accordance with company policies.
• Interact with customers in a courteous and professional manner.
• Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers.
• Performs all shift duties as required by the Store General Manager.
• Additional Duties and Responsibilities to be performed when directed by the Store General Manager.
  
  

Non-Essential Duties

• Follows Company guidelines for managing confidential information, customer satisfaction, and supervising F&B associates.
• Ensures satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
• Enforces compliance with all local, state, federal regulations and company policy pertaining to safety, loss prevention.
• Opening & closing duties to include checking all doors and setting the alarm or disengaging the alarm upon entering.
  
  

Qualifications

• F&B Supervisor must possess a strong sense of customer service and interpersonal skills to include high integrity and respect for everyone.
• The F&B Supervisor must demonstrate solid communication skills, strong critical and analytical thinking skills, and appreciation for diversity (thought, ethnic, gender, etc).
  
  

Please note you must be at least 21 with a High School Diploma or GED to apply.

Open Availability, Especially Nights And Weekends, Is Required.

We require staff that handle and serve alcohol be at least 21+.

Education And/or Experience

• High School Diploma or two-year related experience; or equivalent combination of education and experience.
  
  

Work Environment

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.

Physical Demands

While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel, and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required.

Benefits: Paid Time Off (PTO), Medical, Dental, Vision, Life, and 401(K) with company matching

Please submit your resume or complete application online at www.round1usa.com.

Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business

• Industries

  Entertainment Providers

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