Food and Beverage Supervisor

Hyatt House; Pittsburgh (Allegheny County); Sur place; USD 50 000 - 65 000; Plein temps

Résumé du poste

A hospitality company is seeking a Food and Beverage Supervisor in Pittsburgh. This mid-senior level role involves managing service standards, training staff, and ensuring guest satisfaction in a full-time capacity. Successful candidates will have strong leadership skills and experience in the hospitality industry.

Qualifications

• Experience in hospitality management is preferred.
• Ability to train and motivate staff effectively.
• Knowledge of food and beverage service standards.

Responsabilités

• Ensure all associates comply with service standards.
• Open and close shifts according to manager’s checklist.
• Conduct daily taste panels and menu classes.

Connaissances

Leadership

Customer service

Time management

Description du poste

Overview

Food and Beverage Supervisor role at Hyatt House.

We are hiring a Lounge Supervisor!

Responsibilities

• Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing.
• Open and close shift in accordance with manager’s checklist.
• Train, maintain and enforce all service standards using record, menus, and appropriate reference material.
• Maintain a safe and sanitary work environment for all associates and guests. Reports unsafe conditions to manager.
• Be on the floor during all meal periods and ensure adequate coverage.
• Conduct taste panels and menu classes on a daily basis for restaurant and room service.
• Monitor hours, staffing overtime on a daily basis for restaurant, room service, bartenders, as it relates to sales and profits.
• Understand and teach empowerment principles to ensure guest satisfaction.
• Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Concord’s guarantee of fair treatment.
• Attend and participate in Restaurant associate meetings and periodic training seminars.
• Implement and follow through on all bookings of restaurant parties and room service hospitality suites and effectively communicate to all managers.
• Gather and implement all proper tools for running shifts (schedules, floor plan, res. checks).
• During shifts, ensure that guests are satisfied by assisting with service, seating, and communication with kitchen and by striving to speak to all guests.
• Ensure all side work is done on a daily basis, cleans and resets station before end of shifts, and all details are attended to in a first-class manner to SOP.
• Manage an effective repair and maintenance program through the use of work orders.

Additional context

Benefits and compensation details are provided by the employer. This description includes information about the role within Concord Hospitality and notes that Hyatt is not the employer at this location; the employer may be a third-party management company at this hotel.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.