Housekeeping Supervisor

Hyatt; Bethesda (MD); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Commuter Parking Benefits

Employee Assistance and Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

A leading hotel chain in Bethesda is seeking a Housekeeping Supervisor to manage housekeeping staff, ensuring brand standards and guest satisfaction are met. The role requires supervising staff, training, and involving oneself in hands-on cleaning when necessary. Candidates should have previous housekeeping experience and supervisory skills. The position offers competitive wages along with various benefits including medical insurance and paid time off.

Qualifications

• Previous housekeeping experience or equivalent training required.
• Previous supervisory responsibility preferred.

Responsibilities

• Supervise housekeeping staff, ensuring standards are met.
• Train and schedule staff according to established standards.
• Screen job applicants and hire new employees.
• Communicate guest service scores and drive improvements.
• Issue cleaning supplies and equipment to associates.

Skills

Housekeeping Experience

Supervisory Skills

Education

High School diploma preferred

Job description

Overview

Join to apply for the Housekeeping Supervisor role at Hyatt.

Opportunity: Housekeeping Supervisor. Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met.

Your Growth Path

Executive Housekeeper – Front Office Manager – Assistant General Manager – General Manager

Your Focus

• Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and HHM core values.
• Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees).
• Train staff to clean rooms efficiently according to established standards or partner with external vendors to ensure staff is trained properly.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Issue cleaning supplies and equipment to associates.
• On occasion, clean rooms or assist staff with cleaning rooms.
• Address associate performance and behavior concerns by direct intervention with HHM associates or through vendors.
• Supervise laundry employees, if applicable.
• Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing levels.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area as needed.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Qualifications

• High School diploma preferred.
• Previous housekeeping experience or equivalent training required.
• Previous supervisory responsibility preferred.

Benefits And Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Note: This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.