Food and Beverage Service Manager

Genesis Turfgrass LLC.; Manakin-Sabot (VA); On-site; USD 60,000 - 85,000; Full time

Job summary

Kinloch Golf Club in Manakin-Sabot, Virginia, seeks a Food and Beverage Service Manager to train and lead the service team, ensuring the Kinloch Experience in every guest interaction.

You will manage day-to-day operations, coordinate servers and F&B staff, and uphold SOPs to deliver high-quality, memorable service.

The role emphasizes leadership, hospitality excellence, and collaboration with kitchen and administrative teams to sustain private club standards.

Qualifications

• Bachelor’s degree in hospitality management, Business Administration, or related field.
• Minimum of 3 years of experience in service management or supervisory roles within a customer service-driven industry.
• Prior experience in private club or high-end hospitality environments is highly desirable.

Responsibilities

• Train frontline service teams to deliver Kinloch Experience.
• Lead and oversee day-to-day service department operations.
• Coordinate servers, hosts, and F&B staff to ensure cohesive service delivery.
• Promote a culture of service excellence and guest satisfaction.
• Address guest concerns courteously and promptly.
• Recruit, onboard, and supervise service staff.
• Ensure compliance with health, safety, and sanitation regulations.
• Collaborate with kitchen and other departments to support club goals.

Skills

Leadership

Customer orientation

Operational excellence

Communication

Problem solving

Technical proficiency

Financial acumen

Microsoft Office

Education

Bachelor’s degree in hospitality management / related field

Tools

POS systems

Service scheduling tools

Hospitality software

Job description

TheFood and Beverage Service Managerat Kinloch Golf Club is a dynamic leadership role responsible for training, directing, and coordinating service operations to ensure the Kinloch Experience is delivered in all customer interactions. This position plays a crucial role in training frontline service teams, managing and maintaining operations, and supporting the club’s overall goals. Ideal candidates will bring a blend of leadership acumen, operational expertise, and a passion for customer satisfaction in the hospitality, private club, or related service industries.

The Kinloch Experience

Kinloch Golf Club is committed to maintaining a reputation that resonates nationally and internationally. Every detail, from the course design to the quality of service, reflects our passion for preserving the traditions of golf while delivering a world-class experience. Members and guests alike leave Kinloch with memories of unparalleled quality, connection, and hospitality.

Kinloch is more than a golf club—it is a community built on excellence, where the balance of quality, service, hospitality, and respect for the game creates an experience.

Key Responsibilities

Operations Management

• Train our team to constantly strive to fulfill the Kinooch Experience
• Be the Lead and oversee the day-to-day activities of the service department to ensure efficient, high-quality operations.
• Coordinate service teams, including servers, hosts, and food & beverage staff, ensuring cohesive and professional service delivery.

Customer Experience

• Promote a culture of service excellence to achieve high levels of guest satisfaction.
• Proactively address and resolve customer concerns and complaints in a courteous, timely Serve as the primary point of escalation for service-related issues.

Quality Assurance

• Monitor and enforce service standards during operational hours.
• Follow standard operating procedures (SOPs) to ensure consistent guest experiences.
• Continuously evaluate and refine service workflows to improve efficiency.
• Recruit, onboard, and supervise service staff in alignment with company standards.
• Attend college job fairs to promote the club and secure interns for upcoming years.
• Conduct ongoing training programs to enhance team performance, product knowledge, and service techniques.
• Provide continuous feedback, coaching, and formal performance evaluations.
• Implement corrective measures as needed to ensure a high-performing team.

Inventory & Supply Oversight

• Manage inventory levels for service-related items, ensuring timely ordering and cost-effective procurement.
• Coordinate with vendors and suppliers to secure quality products and maintain stock levels.
• Support budget preparation and monitor department expenditures, labor costs, and revenue metrics.
• Identify opportunities to optimize costs while preserving service excellence.
• Work closely with other departments (e.g., kitchen, bar, administration) to ensure alignment and seamless customer service.
• Foster open and effective communication between front-of-house and back-of-house teams.

Health, Safety & Compliance

• Ensure compliance with health, safety, and sanitation regulations.
• Train staff in safe food handling, emergency procedures, and cleanliness protocols.

Qualifications

Make Your Mark

If you’re ready to develop your own team dedicated to the highest service levels, we want to hear from you. Lead a team that’s hungry for inspiration, serve a membership that appreciates excellence, and work at a club that values integrity, collaboration, and innovation.

Be the team leader who sets the standard. Lead at Kinloch.

Candidate Qualifications

• Leadership:Strong ability to lead, motivate, and develop diverse teams.
• Customer Orientation:Deep commitment to guest satisfaction and service excellence.
• Operational Excellence:Detail-oriented with the ability to multitask in fast-paced settings.
• Communication:Clear, professional verbal and written communication skills.
• Problem-Solving:Decisive and proactive in managing service challenges.
• Technical Proficiency:Knowledge of POS systems, service scheduling tools, and hospitality software.
• Financial Acumen:Understanding of budget management and cost control principles.
• Microsoft Office Skills: Good understanding of the Microsoft Office suite.

Educational Requirements

Education & Experience

• Bachelor’s degree in hospitality management, Business Administration, or a related field preferred.
• Minimum of 3 years of experience in service management or supervisory roles within a customer service-driven industry.
• Prior experience in private club or high-end hospitality environments is highly desirable.

Certifications

• Valid Food Safety Certification.
• Completion of Customer Service Excellence or similar professional training is preferred.