FOIA Operations Lead: Case Flow & Quality

SoftDev Incorporated; Albany (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

SoftDev Incorporated in Albany, GA is seeking an FOIA Operations Supervisor to direct day-to-day FOIA and Privacy Act processing. You will oversee FIFO case assignment, production flow, and staff coverage. Must be on duty during contractor working hours.

The role requires a Bachelor’s degree with 5+ years in FOIA/PA, 2+ years of supervision, and strong coordination with quality assurance. On-site duties, training, and quick turnaround for rejected cases are essential.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• At least five years of FOIA, Privacy Act, records review, or equivalent case-processing experience.
• At least two years of team-lead or supervisory experience in a production and quality-controlled environment.
• Ability to interpret procedures, coach staff, manage deadlines, and use performance data to improve results.
• Proficiency with electronic case-management systems and Microsoft Office.

Responsibilities

• Assign Track 2 FOIA cases from FIRST on a FIFO basis and balance workloads.
• Monitor daily/weekly production, aging, queue status, and attendance.
• Ensure proper validation of requester identity, entitlement, and records.
• Provide real-time guidance on redactions, exemptions, and final action letters.
• Coach staff, document recurring errors, and implement corrective actions.
• Ensure rejected cases are corrected and resubmitted within two business days.
• Support new-hire orientation, training, and authorization for independent production.

Skills

FOIA knowledge

Team leadership

Data interpretation

Microsoft Office

Case management

Education

Bachelor's degree or equivalent

Tools

FIRST system

Microsoft Office

Job description

SoftDev Incorporated in Albany, GA is seeking an FOIA Operations Supervisor to direct day-to-day FOIA and Privacy Act processing. You will oversee FIFO case assignment, production flow, and staff coverage. Must be on duty during contractor working hours.

The role requires a Bachelor’s degree with 5+ years in FOIA/PA, 2+ years of supervision, and strong coordination with quality assurance. On-site duties, training, and quick turnaround for rejected cases are essential.