FOIA Quality Assurance Lead & Trainer

SoftDev Incorporated; Albany (GA); On-site; USD 90,000 - 115,000; Full time

Job summary

SoftDev Incorporated seeks a FOIA Quality Assurance Lead and Trainer to own the internal quality program and training system. The role translates USCIS guidance into consistent review standards, procedures, and coaching to protect sensitive information and sustain a 95 percent AQL.

You will design QA plans, lead calibration, develop SOPs and training materials, and provide monthly quality metrics to support contract reporting.

Qualifications

• Bachelor's degree in legal studies, public administration, information management, quality management, training, or related field.
• At least six years of FOIA, Privacy Act, records review, legal document review, quality assurance, or comparable regulated case-processing experience.
• At least three years designing or leading quality control, audit, training, or continuous-improvement activities.
• Advanced knowledge of redaction, disclosure exemptions, consent, PII protection, corrective-action methods, and adult-learning practices.
• Strong analytical, facilitation, writing, and documentation skills.

Responsibilities

• Design, implement, and maintain the Quality Control Plan, internal review methodology, sampling or risk-based review approach, escalation criteria, and quality records.
• Establish review checklists aligned with the USCIS FOIA/Privacy Act (PA) Processing Guide, applicable exemptions, Privacy Act requirements, final action letters, and the Statement of Work (SOW) Error Assessment Guide.
• Analyze Government rejections and Type 1 and Type 2 errors; identify root causes, patterns, high-risk processors, and training priorities.
• Lead quality calibration sessions and ensure reviewers and supervisors apply standards consistently.
• Develop Standard Operating Procedures (SOPs), job aids, training materials, knowledge checks, refresher training, and proficiency criteria.
• Participate in the Government's two-week training and operate the contractor's train-the-trainer program for later hires and employees unavailable for initial training.
• Recommend corrective and preventive actions and verify their effectiveness through follow-up review and performance monitoring.
• Support investigation and escalation of potential Personally Identifiable Information (PII) releases, consent errors, incorrect-record processing, National Security Information, or other significant events.
• Provide monthly quality metrics, trends, accomplishments, problems, corrective actions, and recommendations for contract reporting.
• Maintain controlled versions of SOPs and submit required updates to the Contracting Officer's Representative (COR) for review.

Skills

Analytical skills

Facilitation

Writing

Documentation

Education

Bachelor's degree in legal studies, public administration, information management, quality management, training, or related field

Job description

SoftDev Incorporated seeks a FOIA Quality Assurance Lead and Trainer to own the internal quality program and training system. The role translates USCIS guidance into consistent review standards, procedures, and coaching to protect sensitive information and sustain a 95 percent AQL.

You will design QA plans, lead calibration, develop SOPs and training materials, and provide monthly quality metrics to support contract reporting.