FOH Supervisor

ISS; Chandler (AZ); On-site; USD 4,271,000 - 5,786,000; Full time

Job summary

ISS Facility Services / Guckenheimer in Chandler, AZ is seeking an FOH Supervisor to drive customer service and lead front-of-house and micro kitchen operations.

You will ensure safety programs, staff scheduling, training, and high-quality service while maintaining client relationships. The role requires attention to detail, leadership, and the ability to work under pressure during peak periods.

Qualifications

• High school diploma or equivalent required.
• Strong detail orientation and multitasking abilities.
• Leadership experience and ability to train staff.

Responsibilities

• Drive customer service and employee engagement.
• Implement safety programs and HACCP compliance.
• Supervise micro kitchen operations.
• Manage staff scheduling and training.
• Respond to customer complaints and resolve issues.

Skills

Attention to detail

Multitask

Interpersonal skills

Leadership

Constructive feedback

Education

High school diploma or equivalent

Tools

SERV Safe

HACCP

Job description

Hourly WageISS Guckenheimer offers a competitive compensation with an hourly pay range for this position it is $36.55 per hour - $36.55 per hour per hour.Work HoursThe work hours for this position are Mon - Fri + Weekends, 3:00 pm - 11:00 pm.Key PurposeThe FOH Supervisor’s purpose is to drive customer service, employee engagement, safety programs, signage, and provide micro kitchen supervision. They are responsible for satisfying the client and customer's needs by providing high quality, cost-effective food service operations.The FOH Supervisor shall participate and lead in establishing corporate employee training and development programs as instructed by the Food Service Manager or General Manager.Success CriteriaEffective Team buildingSolve any customer complaints or issuesFollow all food safety regulationsStaff schedulingHire and training new employeesKey Areas of Collaboration and InfluenceWork with the GM and Executive Chef on team programming and safety.Work with GM on duties assignedIdeal Candidate ExperienceExperience in food systems with a high school diploma or equivalentAttention to detailAbility to multitaskInterpersonal skillsAbility to give and receive constructive feedbackShows ability to lead a teamKey AccountabilitiesDay to day support of all fronts of the house and micro kitchen activitiesTasks assigned as needed by the Food Service Manager or General ManagerMust comply with all SERV Safe and HACCP programs and standardsBuilding strong customer relationships and delivering customer-centric solutionsDevelop good customer relationships and address customer service needsDemonstrate an elevated level of accountability and self-awarenessBuild teams to be customer focused and solutions oriented, all while being flexible in constant changeMaintain service standards and CPEs of the clientMaintain product inventory to established levelsAssists with payroll support and related administrative tasks.Creates and processes catering invoices accurately and in a timely manner.Manages and coordinates catering orders, including communication and follow-up.Doing MK audits and documentation as required.Provides support in Front of House operations as needed.Assists with storeroom organization and maintaining proper storage standards.Supports kitchen (MK) operations with organization, stocking, and operational assistance when necessary.Acts as a flexible support team member and provides additional help as required to ensure smooth daily operations.Physical Demands & Work EnvironmentWork up to 8 hours a day on your feet, excluding breaksMust be able to lift a minimum of 25lbsCome to work properly dressed according to the dress codeEmployees must be able to work under pressure and time deadlines during peak periodsHSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.