FOH Supervisor

ISS Facility Services - North America; Chandler (AZ); On-site; USD 43,000 - 58,000; Full time

Job summary

ISS Facility Services - North America is seeking an FOH Supervisor to drive customer service, oversee micro kitchen operations, and ensure food safety compliance during 3:00 pm–11:00 pm shifts.

Reporting to the Food Service Manager, you will lead a team, schedule staff, handle customer needs, and participate in training programs to maintain high standards for the client. This is a full-time role based in Chandler, AZ supporting our food service operations.

Qualifications

• High school diploma or equivalent.
• Experience in food systems or hospitality environments.
• Strong leadership and communication skills.

Responsibilities

• Oversee day-to-day FOH and micro kitchen activities.
• Support scheduling, training, and staff development.
• Ensure compliance with SERV Safe and HACCP standards.
• Build strong customer relationships and deliver customer-centric solutions.
• Assist with catering coordination and front-of-house operations as needed.

Skills

Team leadership

Customer service

Food safety knowledge

Safety programs

Communication

Education

High school diploma or equivalent

Job description

Hourly Wage

ISS Guckenheimer offers a competitive compensation with an hourly pay range for this position it is $36.55 per hour - $36.55 per hour per hour.

Work Hours

The work hours for this position are Mon - Fri + Weekends, 3:00 pm - 11:00 pm.

Key Purpose

The FOH Supervisor's purpose is to drive customer service, employee engagement, safety programs, signage, and provide micro kitchen supervision. They are responsible for satisfying the client and customer's needs by providing high quality, cost-effective food service operations.

The FOH Supervisor shall participate and lead in establishing corporate employee training and development programs as instructed by the Food Service Manager or General Manager.

Success Criteria

• Effective Team building
• Solve any customer complaints or issues
• Follow all food safety regulations
• Staff scheduling
• Hire and training new employees

Key Areas of Collaboration and Influence

• Work with the GM and Executive Chef on team programming and safety.
• Work with GM on duties assigned

Ideal Candidate Experience

• Experience in food systems with a high school diploma or equivalent
• Attention to detail
• Ability to multitask
• Interpersonal skills
• Ability to give and receive constructive feedback
• Shows ability to lead a team

Key Accountabilities

• Day to day support of all fronts of the house and micro kitchen activities
• Tasks assigned as needed by the Food Service Manager or General Manager
• Must comply with all SERV Safe and HACCP programs and standards
• Building strong customer relationships and delivering customer-centric solutions
• Develop good customer relationships and address customer service needs
• Demonstrate an elevated level of accountability and self-awareness
• Build teams to be customer focused and solutions oriented, all while being flexible in constant change
• Maintain service standards and CPEs of the client
• Maintain product inventory to established levels
• Assists with payroll support and related administrative tasks.
• Creates and processes catering invoices accurately and in a timely manner.
• Manages and coordinates catering orders, including communication and follow-up.
• Doing MK audits and documentation as required.
• Provides support in Front of House operations as needed.
• Assists with storeroom organization and maintaining proper storage standards.
• Supports kitchen (MK) operations with organization, stocking, and operational assistance when necessary.
• Acts as a flexible support team member and provides additional help as required to ensure smooth daily operations.

Physical Demands & Work Environment

• Work up to 8 hours a day on your feet, excluding breaks
• Must be able to lift a minimum of 25lbs
• Come to work properly dressed according to the dress code
• Employees must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

To Executive Search Firms and Staffing Agencies

ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.