FOH Shift Supervisor

Steelhead Bar & Grille; Washington (District of Columbia); Presencial; USD 23.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Dental and Vision Insurance

Paid Personal Time Off (PTO)

Direct Deposit

Discounted employee meals

Friends & Family Meal Discounts

Leadership opportunities & career grow

Descripción de la vacante

Steelhead Bar & Grille in Spokane, WA is seeking a full-time Front of House Shift Supervisor to lead the FOH team and ensure smooth operations during shifts. The role emphasizes guest satisfaction, staff leadership, and adherence to service standards.

Requires at least two years of management experience, strong communication, and a professional demeanor. Benefits include health/dental/vision insurance, PTO, direct deposit, and growth opportunities.

Formación

• Two years minimum management experience.
• Washington State Food Worker Card (WSFWC)
• Washington State MAST/Class 12
• Strong communication and guest relations skills.
• Ability to work a flexible schedule including weekends.
• Excellent guest relations with high satisfaction expectations.

Responsabilidades

• Oversee front of house team during scheduled shifts to ensure smooth operations.
• Engage with guests to enhance satisfaction and service quality.
• Hold staff accountable to service standards and guidelines.
• Assist in inventory control and waste reduction.
• Maintain cleanliness and proper operation of facilities.
• Complete opening, running, closing duties and side work.
• Communicate updates and events to the team.

Conocimientos

Management experience

Guest satisfaction

Communication

Attention to detail

Team leadership

Customer service

Multitasking

Professional demeanor

Verbal and written communication

Ability to work flexible schedule

Herramientas

Microsoft Office

Descripción del empleo

Job Description

OverviewSteelhead Bar & Grille is currently hiring full time Front of House Shift Supervisor positions.Steelhead Bar & Grille offers casual dining with a Northwest flair. Locally owned and in downtown Spokane, we cater to locals and tourist alike. Our customers come from all walks of life and from all over the world.We are looking for staff members that have the desire to bring our customers the best possible dining experience. Our staff is professional, fun and understands what it means to provide quality food and service. They have their own unique style and flair.Whenever possible, Steelhead Bar & Grille makes every effort to promote local businesses and bring locally sourced, Northwest inspired flavors to the table.

WagePay range for position: $17.13 to $19.00 per hourEarn tips

Responsibilities/Duties

• Follow all policies and procedures
• On time and attend all meetings
• Oversee front of house team during scheduled floor shifts ensuring that all store operations are running smoothly
• Engage with guests during floor shifts with a strong emphasis on guest satisfaction
• Hold staff accountable for maintaining a high standard of service by following service standard guidelines
• Assist in controlling inventory and preparation levels to minimize overstock and waste
• Maintain and oversee cleanliness, organization and proper maintenance of facilities
• Complete all assigned opening, running, closing duties and side work
• Keep staff informed on new developments and upcoming events*Please note, job duties are subject to change at the company’s discretion.

Skills/Experience

• Washington State Food Worker Card (WSFWC)
• Washington State MAST/Class 12
• Two (2) years minimum management experience
• Willing to work a flexible schedule and weekends
• Ability to effectively listen to and respond to customer needs
• Strong work ethic, reliable, aware of the details
• Ability to multitask efficiently
• Team player with a courteous, friendly and professional demeanor
• Proven leadership and motivational skills
• Display a professional appearance and is a positive role model within the restaurant
• Strong verbal and written communication skills
• Excellent guest relations skills with high guest satisfaction expectations and focus
• Basic computer knowledge (Microsoft) and office skills required
• Ability to stand for extended periods of time
• Ability to lift 50+ pounds

Benefits

• Health, Dental and Vision Insurance (for eligible full-time employees)
• In lieu of paid sick leave we offer Paid Personal Time Off (PTO)

Earn 1 hour PTO for every 40 hours worked

Direct Deposit

• Discounted employee meals
• Friends & Family Meal Discounts
• Leadership opportunities & career growth

Steelhead Bar & Grille embraces diversity and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor.