FOH Shift Leader: Drive-Thru & Dining Room Coach

Workstream; Winding Hill (PA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Health Insurance

FREE Meal Every Shift

FREE Online College Tuition*

FREE Planet Fitness Membership*

FREE Training

Chick-fil-A Scholarship opportunities

Employee Discounts

FREE $10K Life Insurance

401K Matching Retirement Plan*

A fun work environment

Flexible scheduling (and closed on SNd

Job summary

Chick-fil-A Shepherdstown Crossing in Mechanicsburg, PA is seeking a dynamic Front of House Shift Leader to oversee Drive-Thru, Front Counter and Dining Room. This hands‑on leadership role requires a caring, organized leader who can multitask in a fast-paced environment.

You will mentor Team Members, lead by example, and ensure exceptional guest service while maintaining Chick-fil-A standards. This position offers competitive pay, growth opportunities, and weekend availability with Sundays

Qualifications

• Exceptional communication and interpersonal skills to effectively lead and motivate a team.
• Strong organizational skills to handle multiple responsibilities and prioritize tasks effectively.
• Ability to troubleshoot, problem solve, and make quick decisions on a daily basis.
• A passion for coaching, developing, and serving others in a caring and friendly manner.
• Experience leading teams and producing positive results.
• Ability to work in a fast-paced, high-volume environment.
• Customer service oriented and able to adapt to changing guest needs.
• Proven leadership skills with a willingness to grow.

Responsibilities

• Lead Shifts in the Front of House which includes the Drive-Thru, Front Counter and Dining Room.
• Drive-Thru - Lead your team to achieve outstanding operational results while providing a pleasant experience for our Guests.
• Front Counter - Create a welcoming atmosphere at the Front Counter, ensuring exceptional customer service and high satisfaction levels.
• Dining Room – Provide an exceptional dining experience for our guests by maintaining cleanliness, ambiance, and high service standards.
• Training – Assist in training and development of FOH Team Members, Team Leaders and Trainers to Chick-fil-A standards.
• Be able to perform and train on every operational job in the FOH.
• Continuous Improvement - Be proactive in identifying areas for improvement and implementing strategies to enhance accuracy.
• Team Development - Foster a culture of care, accountability and growth by guiding and supporting your Front of House team.
• Exceptional Communication - Establish open and effective communication with Team Members and with other leaders.

Skills

Exceptional communication

Leadership experience

Team building

Fast-paced environment

Customer service oriented

Problem solving

Physical stamina

Education

High School Education or higher

Job description

Chick-fil-A Shepherdstown Crossing in Mechanicsburg, PA is seeking a dynamic Front of House Shift Leader to oversee Drive-Thru, Front Counter and Dining Room. This hands‑on leadership role requires a caring, organized leader who can multitask in a fast-paced environment.

You will mentor Team Members, lead by example, and ensure exceptional guest service while maintaining Chick-fil-A standards. This position offers competitive pay, growth opportunities, and weekend availability with Sundays