FOH Shift Lead

The Press Club Grill; Bellefontaine (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Huey Magoo’s is seeking a Front of House Shift Lead to oversee daily operations during designated shifts and supervise staff to deliver outstanding service. You will delegate tasks, resolve incidents, and report to the manager as needed.

The ideal candidate will ensure smooth workflows, maintain professionalism, and uphold brand standards while delivering a positive guest experience in a fast-paced setting.

Qualifications

• Strong leadership skills with the ability to set targets, delegate tasks, and resolve incidents.
• Ability to respond to, and give, feedback with appropriate urgency and professionalism.
• Ability to stoop and lift products and items over 10lbs.
• Ability to work standing for 8+ hours.
• Must be able to read, write, and communicate in English; multi-lingual is a plus.
• Must be able to work in a variety of temperature conditions, and with various chemicals and restaurant equipment.
• Must feel comfortable working in a fast-paced, loud, and busy environment.
• Working familiarity with point-of-sales systems, with the ability to troubleshoot issues.

Responsibilities

• Leads by example, creating and nurturing a positive, guest-oriented working environment.
• Maintains professionalism in personal appearance, conduct, and duties by adhering to Huey Magoo’s policies and holds team members accountable.
• Recognizes opportunities to exceed guest expectations and responds to guest feedback promptly and professionally.
• Maintains thorough knowledge of all menu items, prices, and updates per corporate standards.
• Works with MOD to supervise team members on shift and create shift schedules.
• Monitors shift performance and ensures opening/closing checklists are completed.
• Reports issues to management and handles disputes and customer issues when needed.
• Ensures compliance with company policies, health, and safety standards.
• Participates in cash handling procedures and reconciles tills.
• Coaches team members about brand standards.
• Maintains a clean, sanitary restaurant and prevents cross-contamination.
• Ensures quick, efficient guest service during dining room visits.

Skills

Leadership

Communication

English proficiency

Stamina

Team coaching

Tools

POS systems

Job description

A Huey Magoo’s FOH Shift Lead oversees daily operations during designated shifts, supervises employees, and ensures that our customers receive outstanding service.

The FOH Shift Lead’s responsibilities include handling shift issues as they arise, delegating tasks, and reporting any issues to the manager.

A top FOH Shift Lead should be able to ensure smooth and efficient workflows.

RESPONSIBILITIES

• Leads by example, creating and nurturing a positive, fun, and guest-oriented working environment.
• Maintains professionalism in personal appearance, conduct, and in the completion of duties by adhering to all of Huey Magoo’s policies and procedures and holds team members accountable for following Huey Magoo’s policies, procedures, and responsibilities.
• Recognizes opportunities to exceed guest expectations and responds to guest feedback with appropriate urgency and professionalism, displaying an energetic and empathetic attitude.
• Maintains a thorough knowledge of all menu items, prices, sales techniques, ordering procedures, and menu rollout updates according to corporate standards.
• Works with MOD to supervise team members on shift, assign duties, and create a shift schedule, addressing daily scheduling issues as they arise.
• Monitors the performance of each shift and ensures that closing/opening/side duty checklists are completed accurately by following-up with team members.
• Reports any issues that arise during the shift to management, sometimes being responsible for appropriately handling team member disputes and customer issues.
• Ensures compliance with company policies, health, and safety standards.
• Participates in cash management procedures by opening/closing tills, reconciling tills with team members, and preparing cash deposits at the end of the night.
• Coaches team members and new staff about brand standards.
• Maintains a clean, sanitary, and stocked restaurant during their shift, preventing cross-contamination of food and promoting attention to detail.
• Ensures quick, efficient and sincere guest service for each guest by assisting the Front of House and performing routine dining room visits to check on guest satisfaction, cleanliness, and flow of service.

REQUIREMENTS

• Strong leadership skills with the ability to set targets, delegate tasks, and resolve incidents.
• Ability to respond to, and give, feedback with appropriate urgency and professionalism.
• Ability to stoop and lift products and items over 10lbs.
• Ability to work standing for 8+ hours.
• Must be able to read, write, and communicate in English; multi-lingual is a plus.
• Must be able to work in a variety of temperature conditions, and with various chemicals and restaurant equipment.
• Must feel comfortable working in a fast-paced, loud, and busy environment..
• Working familiarity with point-of-sales systems, with the ability to troubleshoot issues.