FOH Shift Leader

Tacoria - Princeton; Princeton (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

Qualifications

• Proven leadership and ability to manage a team on shift.
• Excellent customer service and effective communication.
• Strong multitasking and organizational skills in fast-paced settings.
• Problem-solving and decisive decision-making abilities.
• Basic math skills with cash-handling accuracy.

Responsibilities

• Supervise and support team during shifts.
• Ensure fast, friendly, accurate customer service.
• Open/close restaurant with cash handling.
• Monitor food quality and presentation standards.
• Assign tasks and manage workflow during peak hours.
• Train new employees and provide coaching.
• Handle customer concerns professionally.
• Maintain cleanliness, organization, and food safety.
• Ensure supplies are restocked throughout the day.
• Communicate performance/issues staffing to management.

Skills

Leadership

Customer service

Multitasking

Problem solving

Cash handling

Job description

Position Summary:
Leads daily restaurant operations during assigned shifts, ensuring excellent customer service, efficient team performance, and adherence to company standards. Acts as the manager-on-duty in a fast-paced environment.

Key Responsibilities:

• Supervise and support team members during shifts
• Ensure fast, friendly, and accurate customer service
• Open and/or close the restaurant, including cash handling and register counts
• Monitor food quality, portioning, and presentation standards
• Assign tasks and manage workflow to maintain efficiency during peak hours
• Train new employees and provide ongoing coaching
• Handle customer concerns and resolve issues professionally
• Maintain cleanliness, organization, and food safety compliance
• Ensure supplies are properly restocked throughout the day
• Communicate with management regarding performance, issues, or staffing needs

Required Skills:

• Strong leadership and team management abilities
• Excellent customer service and communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Problem-solving and decision-making skills
• Basic math and cash-handling accuracy

Preferred Qualifications:

• 1-2+ years of experience in food service or hospitality
• Previous supervisory or leadership experience
• Familiarity with POS systems and restaurant operations
• Flexible availability, including nights, weekends, and holidays

Work Environment:

• Fast-paced, high-volume restaurant setting
• Standing and walking for extended periods
• Occasional lifting (up to 25-45 lbs)
• Exposure to kitchen equipment and food preparation areas