FOH Shift Lead - Guest Service Leader

The Press Club Grill; Bellefontaine (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Huey Magoo’s is seeking a Front of House Shift Lead to oversee daily operations during designated shifts and supervise staff to deliver outstanding service. You will delegate tasks, resolve incidents, and report to the manager as needed.

The ideal candidate will ensure smooth workflows, maintain professionalism, and uphold brand standards while delivering a positive guest experience in a fast-paced setting.

Qualifications

• Strong leadership skills with the ability to set targets, delegate tasks, and resolve incidents.
• Ability to respond to, and give, feedback with appropriate urgency and professionalism.
• Ability to stoop and lift products and items over 10lbs.
• Ability to work standing for 8+ hours.
• Must be able to read, write, and communicate in English; multi-lingual is a plus.
• Must be able to work in a variety of temperature conditions, and with various chemicals and restaurant equipment.
• Must feel comfortable working in a fast-paced, loud, and busy environment.
• Working familiarity with point-of-sales systems, with the ability to troubleshoot issues.

Responsibilities

• Leads by example, creating and nurturing a positive, guest-oriented working environment.
• Maintains professionalism in personal appearance, conduct, and duties by adhering to Huey Magoo’s policies and holds team members accountable.
• Recognizes opportunities to exceed guest expectations and responds to guest feedback promptly and professionally.
• Maintains thorough knowledge of all menu items, prices, and updates per corporate standards.
• Works with MOD to supervise team members on shift and create shift schedules.
• Monitors shift performance and ensures opening/closing checklists are completed.
• Reports issues to management and handles disputes and customer issues when needed.
• Ensures compliance with company policies, health, and safety standards.
• Participates in cash handling procedures and reconciles tills.
• Coaches team members about brand standards.
• Maintains a clean, sanitary restaurant and prevents cross-contamination.
• Ensures quick, efficient guest service during dining room visits.

Skills

Leadership

Communication

English proficiency

Stamina

Team coaching

Tools

POS systems

Job description

Huey Magoo’s is seeking a Front of House Shift Lead to oversee daily operations during designated shifts and supervise staff to deliver outstanding service. You will delegate tasks, resolve incidents, and report to the manager as needed.

The ideal candidate will ensure smooth workflows, maintain professionalism, and uphold brand standards while delivering a positive guest experience in a fast-paced setting.