FOH Shift Lead

Ramen Tatsu-ya; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible Scheduling

Paid On-the-Job Training

Advancement Opportunities (promotions)

Free Meals During Shifts

Employee Referral Rewards

Discounts at Tatsu-Ya locations

Family Meal

Job summary

Ramen Tatsu-Ya is seeking a FOH Shift Lead to create a welcoming dining experience and ensure exceptional service for our guests. You will lead front-of-house stations, train teammates, and monitor operations to uphold our standards, with openings/closings and timekeeping duties.

Join a team that values guest satisfaction, teamwork, and professionalism in a fast-paced environment. This role offers growth opportunities and a path to leadership within the restaurant group.

Qualifications

• Must be 18+ years old.
• Valid food manager and TABC certificates are required.
• Ability to work in a fast-paced environment and lift 25–50 lbs.

Responsibilities

• Opening and closing procedures: manage setup and breakdown, ensure systems are operational, and audits.
• Station management: oversee front-of-house stations, ensure service standards, train staff.
• Training: provide guidance to new and existing team members on roles and standards.
• Guest services/hospitality: address guest needs, resolve complaints, maintain welcoming environment.
• Comps and voids: manage documentation and approvals.
• Clock-ins/outs: verify timekeeping for payroll.
• Labor and sales reports: review data to adjust shift staffing.

Skills

Front-of-house leadership

Staff training

Guest services

Timekeeping/payroll

Education

Food manager certification

TABC certification

Job description

Description

Join Our Team at Ramen Tatsu-Ya Research Blvd!

Perks Include:

• Flexible Scheduling
• Paid On-the-Job Training
• Advancement Opportunities (promotions from within)
• Free Meals During Shifts
• Employee Referral Rewards (50% on first paycheck, 50% on second paycheck)
• Discounts offered at all Tatsu-Ya locations
• Family Meal

Benefits:

• Sick Time Off for full-time employees (5 days)
• Medical, Dental, and Vision Insurance (based on hours worked and offered within 60 days of employment)

What is the job?

As a FOH Shift Lead, you will create a welcoming dining experience and ensure exceptional service for our guests. Utilizing your leadership skills and strong work ethic, you will enhance guest satisfaction while guiding your team towards operational excellence.

• Opening and Closing Procedures: Efficiently manage the opening and closing tasks for the shop, including setting up and breaking down stations, ensuring all systems are operational, and conducting end-of-shift audits.
• Station Management: Work across all front-of-house stations to ensure smooth operation, adherence to service standards, and proper training.
• Training: Provide training and support to new and existing staff, ensuring they understand their roles, responsibilities, and the company\'s service standards.
• Guest Services/Hospitality: Ensure excellent guest service by addressing guest needs, resolving complaints, and maintaining a welcoming environment.
• Comps and Voids: Manage and authorize comps and voids as necessary, ensuring proper documentation and approval.
• Clock Ins and Outs: Check and verify clock ins and clock outs to ensure accurate timekeeping and payroll records.
• Labor and Sales Reports: Review labor and sales reports to determine staffing needs and adjust labor levels for the shift.

Quality Oversight

Monitor and oversee each front-of-house position to ensure quality work and adherence to company standards.

Requirements

• Must be 18+ years old.
• Valid food managers and TABC certificates.
• Ability to work in a fast-paced environment and lift 25-50 lbs.
• Prolonged periods of standing and navigating the kitchen environment.