FOH Restaurant Supervisor

Merani Hotel Group; City of Niagara Falls (NY); On-site; Full time

Job summary

A leading company in the hospitality sector is seeking a Food & Beverage Supervisor to oversee restaurant staff, ensure exceptional customer service, and maintain operational standards. The ideal candidate will have strong management and communication skills, with a focus on customer satisfaction and efficient operations.

Benefits

Paid Time Off

401K & Employer Match

Health Insurance

Vision Insurance

Dental Insurance

Health Savings Account

Life Insurance

Disability Insurance

Employee Discounts

Qualifications

• Proven experience working as a supervisor in the hospitality industry.
• Ability to work in a fast-paced environment.

Responsibilities

• Overseeing activities of restaurant staff and expediting orders.
• Conducting regular inspections of the restaurant kitchen.
• Resolving customer complaints in a professional manner.

Skills

Management

Communication

Customer Service

Organization

Education

High school diploma or GED

Bachelor's degree in Business Administration or Hospitality

Job description

Salary Range

• $19-$22/hour- based on work experience
  
  

Employee Benefits

• Paid Time Off
• 401K & Employer Match
• Health Insurance
• Vision Insurance
• Dental Insurance
• Health Savings Account
• Life Insurance
• Disability Insurance
• Employee Discounts
  
  

Job Overview

As a Food & Beverage Supervisor you are responsible with overseeing the activities of restaurant staff, expediting customers' orders as needed, and maintaining good working relationships with suppliers. You should also be able to identify ways to decrease the restaurant's operational costs. To be successful as a Food & Beverage Supervisor, you should exercise effective management skills and take necessary disciplinary actions to address poor staff performance. Ultimately, a top-performing Food & Beverage Supervisor should be able to achieve exceptional customer service and ensure that customers have a pleasant restaurant experience.

Reports To

Food & Beverage Manager

Required Skills

• Ability to prioritize and organize work assignments, delegate responsibilities.
• Ability to direct performance of departmental staff and follow up with corrections where needed.
• Ability to promote positive work relationships with all departments.
• Ability to ascertain hotel training needs and provide such training.
• Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
• Ability to focus attention to details
• Ability to remain calm and courteous with demanding/difficult employees, guest and/or situations.
• Ability to perform job functions to standards under pressure of tense/confrontational situations.
• Ability to input and assess information into computer.
• Ability to ensure security and confidentiality of employee and hotel information.
• Ability to work without direct supervision.
• Ability to work long hours, 6 days a week.
  
  

Essential Job Functions

• Training restaurant staff.
• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
• Checking in on dining customers to enquire about food quality and service.
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
• Monitoring the restaurants cash flow and settling outstanding bills.
• Reviewing customer surveys to develop and implement ways to improve customer service.
• Resolving customer complaints in a professional manner.
  
  

Note

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Qualifications

• High school diploma or GED.
• Bachelor's degree in Business Administration or Hospitality is advantageous.
• Proven experience working as a supervisor in the hospitality industry.
• The ability to work in a fast-paced environment.
• The ability to stand for extended periods.
• Strong management skills.
• Excellent organizational skills.
• Effective communication skills.
• Exceptional customer service skills.