FOH Night Manager: Lead Service & Team Growth

Chick-fil-A; Tampa (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible scheduling

Scholarship opportunities

Competitive pay

401k eligibility

Medical, dental, and vision insurance

Meal credits

Job summary

Chick-fil-A is seeking a Coordinator to support senior leadership in daily restaurant operations and staff development. You will ensure tasks are completed to keep the restaurant running smoothly and coach team members to meet service standards.

The role emphasizes training, communication, and leading by example. Ideal candidates bring 1–2 years in a kitchen or fast-paced environment with supervisory experience, a passion for service, and a flexible schedule including weekends.

Qualifications

• Strong leadership and communication skills.
• Ability to coach and hold team members accountable.
• Organized, detail-oriented, and comfortable in a fast-paced environment.
• Availability to work a flexible schedule, including early mornings, evenings, and Saturdays.
• Experience in quick-service or hospitality management preferred.

Responsibilities

• Oversee daily operations in the front of house, including register, dining room, drive-thru, and mobile order execution.
• Lead and develop team members to provide a remarkable Guest experience.
• Manage breaks, labor, and shift flow to maintain fast, friendly service.
• Uphold brand standards for cleanliness, order, and hospitality.
• Set the tone of positivity, teamwork, and accountability on shifts.

Skills

Leadership

Communication

Coaching

Fast-paced environment

Team collaboration

Job description

A Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Coordinators are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Coordinator's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Coordinators lead by example and set the tone that others will follow.

Position Type:

• Full-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Coordinator Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced restaurant
• Offer immediate and respectful response to every guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for the team
• Be a friendly, encouraging team player
• Open/close and lead shifts, be a responsible key holder
• Excellent communication skills, both written and spoken
• Effectively communicates with staff and leadership about position needs to ensure orders are prepared on time and to Chick-fil-A’s quality standards

Front of House Responsibilities:

What You’ll Do:

• Oversee daily operations in the front of house, including register, dining room, drive-thru, and mobile order execution
• Lead and develop team members to provide a remarkable Guest experience
• Manage breaks, labor, and shift flow to maintain a fast and friendly service environment
• Uphold Chick-fil-A brand standards for cleanliness, order accuracy, and hospitality
• Communicate clearly with BOH and leadership team to ensure operational excellence
• Assist with onboarding and training new FOH employees using internal systems
• Handle Guest concerns with professionalism and care
• Set the tone of positivity, teamwork, and accountability on your shifts

What We’re Looking For:

• Previous experience in quick-service or hospitality management preferred
• Strong leadership and communication skills
• Ability to coach and hold team members accountable
• Organized, detail-oriented, and comfortable in a fast-paced environment
• Passion for serving others and cultivating a positive team culture
• Availability to work a flexible schedule, including early mornings, evenings, and Saturdays

Qualifications and Requirements:

• Always demonstrate the CORE 4: Smile, Eye Contact, Speak Enthusiastically, Always say "My Pleasure"
• Reliable transportation
• Minimum of 1-2 years of experience in a kitchen or food service role, with supervisory or leadership responsibilities in a fast-paced environment is preferred
• Strong understanding of restaurant operations, food preparation, and food safety standards.
• Ability to prepare food items to Chick-fil-A’s quality and consistency standards, with experience working in a high-volume kitchen.
• Proficient in cooking techniques, food portioning, and working with kitchen equipment.
• Ability to effectively communicate with kitchen staff, management, and front-of-house team members to ensure a smooth flow of operations.
• Able to address issues as they arise in a timely and efficient manner, ensuring minimal disruption to kitchen or restaurant operations.
• Strong ability to manage time, prioritize tasks, and keep work areas organized to maintain high efficiency in the kitchen.
• High attention to detail when it comes to food preparation, order accuracy, and maintaining cleanliness and safety standards in the front of house.

Benefits Include:

• Flexible scheduling (and closed on Sundays)
• Scholarship opportunities
• Competitive pay
• 401k eligibility
• Medical, dental, and vision insurance coverage
• Up to $20 in meal credits per day

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.