FOH MANAGER

Connie's Pizza; Chicago (IL); Presencial; USD 70.000 - 80.000; Jornada completa

Descripción de la vacante

Connie's Pizza in Chicago is seeking a Front of the House Manager to oversee daily restaurant operations, supervise staff, and ensure smooth service. You will hire and train team members, schedule shifts, and monitor performance in line with company policies.

Responsibilities include maintaining health and safety standards, managing guest satisfaction, handling complaints, overseeing beverage operations, and preparing reports for the General Manager.

Formación

• High school diploma or equivalent required.
• Strong supervisory and customer service skills.
• Proficient with Microsoft Office Suite.

Responsabilidades

• Oversees food preparation and ensures compliance with health, safety, and hygiene standards.
• Ensures customer satisfaction with all aspects of the dining experience.
• Handles customer complaints diplomatically and courteously.
• Manages bar inventory and liquor purchasing.
• Maintains sales records and cash receipts.
• Prepares operations reports for the General Manager.
• Works with hostess on floor plan and table management.
• Performs other duties as assigned.

Conocimientos

Supervisory

Customer service

Organizational skills

Food safety

MS Office

Educación

High school diploma

Herramientas

POS system

Descripción del empleo

Salary Range: $70,000.00 To $80,000.00 Annually

Reports To: General Manager

Job Summary:

The Front of the House (FOH) Manager will oversee and manage the daily operations of the restaurant.

Supervisory Responsibilities:

• Hires and trains restaurant staff.
• Organizes and oversees the staff schedules.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with restaurant policy.

Duties/Responsibilities:

• Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Estimates food and beverage costs.
• Manages bar inventory and purchases liquor and supplies.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
• Maintains sales records and tracks cash receipts.
• Prepares and submits operations reports and other documentation requested by the General Manager.
• Handles adjustments/discounts on checks within the POS.
• Works with the hostess over floor plan and open tables.
• Support hostess when busy.
• Open dining room area such as (TVS, PATIO, BAR BOOKS, TABLE SETTINGS, MUSIC, LIGHTS, FLOOR PLANS)
• Be a part of FOH meetings.
• Support marketing materials for bar items- specials, featured cocktails.
• Performs other duties as assigned.

Required Skills/Abilities:

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalent required.

Physical Requirements:

• Ability to traverse all parts of the restaurant quickly.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 25 pounds at times.