FOH Leadership Director - Guest Experience and Team Growth

Chick-fil-A; Odessa (FL); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Team-focused environment

Closed on Sundays

Hands-on learning

Career development

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A Odessa in Florida is hiring a Director to lead daily restaurant operations and deliver Chick-fil-A’s renowned hospitality. You will mentor Front-of-House staff, drive service speed, ensure accuracy, and coordinate with the Kitchen for seamless handoffs.

The role emphasizes building a strong team culture, improving guest satisfaction, and maintaining high cleanliness standards. The successful candidate will oversee cash handling, shift coverage, and KPI tracking while fostering a

Qualifications

• At least 1 year of proven leadership experience in hospitality, retail, or restaurant management.
• Strong communication and interpersonal skills with a focus on guest care.
• Experience leading a team in a high-volume, fast-paced environment.
• Ability to manage cash handling, order systems, and guest feedback effectively.
• Physically able to stand for long periods and lead during peak shifts.

Responsibilities

• Lead, mentor, and develop FOH team members to deliver Chick-fil-A’s signature hospitality.
• Foster a culture of teamwork, accountability, and positivity.
• Ensure fast, accurate, and friendly service across front counter, drive-thru, and dining room operations.
• Monitor guest satisfaction metrics and implement improvements to elevate service.
• Manage daily FOH operations, including cash handling, line flow, and guest interactions.
• Maintain high standards for cleanliness, order accuracy, and speed of service.
• Partner with BOH leadership to ensure seamless food handoff and order accuracy.
• Communicate effectively between FOH and BOH teams to maximize guest satisfaction.
• Ensure FOH shifts are properly staffed and team members are equipped for peak service times.
• Quickly resolve service or staffing issues to keep operations running smoothly.
• Track key performance indicators such as order accuracy, speed of service, and guest feedback.
• Implement process improvements to increase efficiency and elevate the guest experience.
• Train FOH team members in service standards, order accuracy, and guest care.
• Develop future FOH leaders through coaching and intentional growth opportunities.

Skills

Leadership

Communication

Customer service

Team development

Tools

POS systems

Job description

Chick-fil-A Odessa in Florida is hiring a Director to lead daily restaurant operations and deliver Chick-fil-A’s renowned hospitality. You will mentor Front-of-House staff, drive service speed, ensure accuracy, and coordinate with the Kitchen for seamless handoffs.

The role emphasizes building a strong team culture, improving guest satisfaction, and maintaining high cleanliness standards. The successful candidate will oversee cash handling, shift coverage, and KPI tracking while fostering a