FOH Leader: P&L, Events & Guest Experience

The Whitaker Group; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Quarterly bonus

Growth opportunities

Equal opportunity employer

Job summary

The Whitaker Group is seeking an experienced Front of House Manager to lead daily operations for a full‑service restaurant in Chicago, IL. This hands‑on leadership role demands guest‑first service, strong financial acumen, and the ability to develop a high‑performing FOH team across dining room, bar, and events.

Responsibilities include overseeing FOH operations, partnering with BOH, owning P&L reporting and labor management, driving guest satisfaction, and ensuring food safety and brand

Qualifications

• Bachelor's degree in Business, Hospitality Management, or related field.
• 5+ years of progressive FOH experience in full-service restaurants.
• Experience in a management or supervisory role.
• Working knowledge of P&L management and inventory systems.
• Ability to collaborate with kitchen and BOH leadership.
• Current ServSafe Manager Certification (ANSI-accredited).
• Chicago, IL food handler / food manager permit required.

Responsibilities

• Oversee FOH operations across dining room, bar, and event spaces.
• Partner with BOH leadership for seamless service.
• Own P&L reporting, labor management, and cost controls.
• Lead inventory processes and vendor coordination.
• Hire, train, schedule, and develop FOH team.
• Drive guest satisfaction and resolve escalated issues.
• Execute private events and programmed experiences.
• Uphold brand standards and company policies.
• Maintain food safety compliance.

Skills

FOH Management

P&L Management

Inventory Management

Staff Scheduling

Team Development

Guest Service

Education

Bachelor's degree in Business or Hospitality

Tools

POS systems

Inventory software

Excel

Job description

The Whitaker Group is seeking an experienced Front of House Manager to lead daily operations for a full‑service restaurant in Chicago, IL. This hands‑on leadership role demands guest‑first service, strong financial acumen, and the ability to develop a high‑performing FOH team across dining room, bar, and events.

Responsibilities include overseeing FOH operations, partnering with BOH, owning P&L reporting and labor management, driving guest satisfaction, and ensuring food safety and brand