FOH Leader Elevate Guest Experience & Wine Events

Miru NYC; New York (NY); Hybrid; USD 70.000 - 110.000; Vollzeit

Zusammenfassung

Miru NYC in New York by Little Island is seeking an Assistant General Manager to support the General Manager in day-to-day restaurant operations, elevating guest experiences and maintaining a warm, high-performance culture rooted in Japanese hospitality. The AGM will drive service excellence, team development, and operational effectiveness in a fast-paced setting.

You will lead FOH teams, act as MOD, participate in hiring, training, and performance reviews, monitor labor costs, drive promotions

Qualifikationen

• 3-5 years of restaurant management experience in a fast-paced, high-touch setting.
• Proven leadership and mentoring abilities.
• Strong understanding of labor, COGS, and budgeting.

Aufgaben

• Oversee daily front-of-house operations and guest experience.
• Lead, train, and motivate FOH teams to meet service standards.
• Act as Manager on Duty (MOD) regularly.
• Assist in hiring, onboarding, training, and performance reviews.
• Monitor labor costs, scheduling, and service efficiency.
• Drive sales and brand initiatives, promotions, and events.
• Ensure hospitality standards and brand identity are upheld.
• Collaborate with culinary and beverage teams on service readiness.
• Oversee safety, sanitation, and compliance with laws.
• Analyze daily reports and KPIs to improve operations and accountability.
• Support inventory, ordering, and cost control.
• Participate in planning and execution of marketing initiatives.

Kenntnisse

Leadership

Team development

Financial acumen

Guest experience

Staff scheduling

Jobbeschreibung

Join us for an exciting new Japanese restaurant, located right by Little Island, and be a key player in crafting unforgettable culinary experiences for our guests.

Position Summary:

The Assistant General Manager (AGM) at Miru is a key leadership role responsible for supporting the General Manager in all aspects of day-to-day restaurant operations. The AGM helps ensure a consistently exceptional guest experience, oversees team performance, drives revenue goals, and promotes a warm, high-performance culture grounded in the hospitality and values of Japan. This position is ideal for a hands-on leader who thrives in a fast-paced environment and is passionate about service, food, wine, and people.

Tasks/Responsibilities:

Partner with the General Manager to oversee daily front-of-house operations and guest experience

• Lead, train, and motivate FOH teams to meet service standards, guest satisfaction goals, and performance expectations
• Act as Manager on Duty (MOD) regularly, maintaining floor presence, managing service flow, and resolving guest issues
• Support hiring, onboarding, training, and performance reviews in collaboration with HR and senior leadership
• Monitor labor costs, scheduling, and service efficiencies to support financial targets
• Drive sales and brand initiatives including promotions, private events, wine programming, and upselling strategies
• Ensure alignment with Miru’s hospitality standards, cultural values, and brand identity
• Collaborate closely with culinary and beverage teams to maintain service readiness and menu knowledge across staff
• Oversee safety, sanitation, and compliance with local health and liquor laws
• Analyze daily reports and KPIs, offering insight to improve operations, sales, and team accountability
• Support inventory, ordering, and cost control in alignment with GM and department heads
• Participate in planning and execution of marketing initiatives, events, and seasonal programming

Join us for an exciting new Japanese restaurant, located right by Little Island, and be a key player in crafting unforgettable culinary experiences for our guests.

Position Summary:

The Assistant General Manager (AGM) at Miru is a key leadership role responsible for supporting the General Manager in all aspects of day-to-day restaurant operations. The AGM helps ensure a consistently exceptional guest experience, oversees team performance, drives revenue goals, and promotes a warm, high-performance culture grounded in the hospitality and values of Japan. This position is ideal for a hands-on leader who thrives in a fast-paced environment and is passionate about service, food, wine, and people.

Tasks/Responsibilities:

• Partner with the General Manager to oversee daily front-of-house operations and guest experience

• Lead, train, and motivate FOH teams to meet service standards, guest satisfaction goals, and performance expectations
• Act as Manager on Duty (MOD) regularly, maintaining floor presence, managing service flow, and resolving guest issues
• Support hiring, onboarding, training, and performance reviews in collaboration with HR and senior leadership
• Monitor labor costs, scheduling, and service efficiencies to support financial targets
• Drive sales and brand initiatives including promotions, private events, wine programming, and upselling strategies
• Ensure alignment with Miru’s hospitality standards, cultural values, and brand identity
• Collaborate closely with culinary and beverage teams to maintain service readiness and menu knowledge across staff
• Oversee safety, sanitation, and compliance with local health and liquor laws
• Analyze daily reports and KPIs, offering insight to improve operations, sales, and team accountability
• Support inventory, ordering, and cost control in alignment with GM and department heads
• Participate in planning and execution of marketing initiatives, events, and seasonal programming

Qualifications

• 3–5 years of restaurant management experience in a fast-paced, high-touch hospitality setting

• Demonstrated leadership and team development skills with a passion for mentoring others

• Strong understanding of restaurant financials including labor, COGS, and budgeting

• Excellent communication, conflict resolution, and problem-solving abilities

• Flexible schedule availability including nights, weekends, and holidays

• Physical stamina to be on your feet for long hours and ability to lift up to 50 lbs

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.