Front-of-House Supervisor: Guest Experience & Operations Lead

ofCorsica NYC; New York (NY); Hybride; USD 55 000 - 75 000; Plein temps

Résumé du poste

City Winery seeks a Front of House Supervisor to support operations and hourly staff, ensuring exemplary guest experiences and smooth floor management. You will oversee service flow, assist with staff coordination, and uphold safety and cleanliness standards in a fast-paced venue.

You will lead guest hospitality efforts, resolve issues, coach hourly teammates, and collaborate withOperations managers on events and promotions. The role requires flexible scheduling including nights and weekends.

Qualifications

• Prior supervisory experience in high-volume, fast paced restaurants or similar environment.
• Exceptional guest service and hospitality skills.
• Strong organizational skills, attention to detail, and work ethic.
• Excellent interpersonal skills; able to work both as a team and independently.
• Ability to take direction, and communicate effectively and professionally.
• Ability to perform physical requirements of position including standing for extended periods of time, kneeling, stooping, use of stairs, and able to lift 50 lbs.
• Able to work rapidly, especially during peak periods, to ensure that all guests are being serviced properly, and necessary operational tasks are being completed in a timely manner.
• Ability to work a flexible schedule including days, nights, weekends and holidays.
• Technical Skills: Microsoft Windows proficient

Responsabilités

• Provide on-the-floor support and oversight for the duration of a service shift and manage day-to-day floor operations, including assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the spaces
• Ensure restaurant is fully prepared and organized for daily operation
• Ensure compliance with food safety and sanitation measures
• Engage in guest hospitality; resolve guest concerns and complaints promote an exceptional guest experience
• Advise Operations managers of any guest issues that arise that need management communication or attention
• Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and reporting any needs to upper management where necessary
• Support the Operations managers including supervising other areas if necessary, handling special projects, running promotions
• Manage staffing and operations of private events, as applicable
• Perform all cash handling procedures: opening, midday safe counts, cash pay-outs and nightly cash drops, as needed
• Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings
• Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts
• Assist in interviewing, hiring, and coaching process of hourly employees, as needed
• Other tasks, projects, assignments as per business need

Connaissances

Supervisory experience

Guest service

Organizational skills

Interpersonal skills

Communication

Physical stamina

Flexible schedule

Microsoft Windows

Outils

Microsoft Windows

Description du poste

FOH Supervisor is responsible for providing support to the operations team and hourly staff. This individual works to ensure smooth operations by handling walk-in guest inquiries, vendor management, and handling all aspects of successful floor maintenance, service execution & exemplary guest and employee experiences. The supervisor also aids in setting up the closing management and service teams all while keeping in consideration smooth operations and overall success. The supervisor should demonstrate an ability to lead and motivate others and achieve results. The supervisor should be empowered to make day-to-day decisions confidently both with guests, service teams and other departmental management.

Tasks/Responsibilities:

Provide on-the-floor support and oversight for the duration of a service shift and manage day-to-day floor operations, including assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the spaces

Ensure restaurant is fully prepared and organized for daily operation

Ensure compliance with food safety and sanitation measures

Engage in guest hospitality; resolve guest concerns and complaints promote an exceptional guest experience

Advise Operations managers of any guest issues that arise that need management communication or attention

Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and reporting any needs to upper management where necessary

Support the Operations managers including supervising other areas if necessary, handling special projects, running promotions

Manage staffing and operations of private events, as applicable

Perform all cash handling procedures: opening, midday safe counts, cash pay-outs and nightly cash drops, as needed

Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings

Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts

Assist in interviewing, hiring, and coaching process of hourly employees, as needed

Other tasks, projects, assignments as per business need

Position Summary:

FOH Supervisor is responsible for providing support to the operations team and hourly staff. This individual works to ensure smooth operations by handling walk-in guest inquiries, vendor management, and handling all aspects of successful floor maintenance, service execution & exemplary guest and employee experiences. The supervisor also aids in setting up the closing management and service teams all while keeping in consideration smooth operations and overall success. The supervisor should demonstrate an ability to lead and motivate others and achieve results. The supervisor should be empowered to make day-to-day decisions confidently both with guests, service teams and other departmental management.

Tasks/Responsibilities:

• Provide on-the-floor support and oversight for the duration of a service shift and manage day-to-day floor operations, including assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the spaces

• Ensure restaurant is fully prepared and organized for daily operation

• Ensure compliance with food safety and sanitation measures

• Engage in guest hospitality; resolve guest concerns and complaints promote an exceptional guest experience

• Advise Operations managers of any guest issues that arise that need management communication or attention

• Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and reporting any needs to upper management where necessary

• Support the Operations managers including supervising other areas if necessary, handling special projects, running promotions

• Manage staffing and operations of private events, as applicable

• Perform all cash handling procedures: opening, midday safe counts, cash pay-outs and nightly cash drops, as needed

• Assist with staff trainings both in daily pre-shifts and monthly FOH staff service meetings

• Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts

• Assist in interviewing, hiring, and coaching process of hourly employees, as needed

• Other tasks, projects, assignments as per business need

Qualifications

• Prior supervisory experience in high-volume, fast paced restaurants or similar environment preferred

• Exceptional guest service and hospitality skills

• Strong organizational skills, attention to detail, and work ethic

• Excellent interpersonal skills; able to work both as a team and independently

• Ability to take direction, and communicate effectively and professionally

• Ability to perform physical requirements of position including standing for extended periods of time, kneeling, stooping, use of stairs, and able to lift 50 lbs.

• Able to work rapidly, especially during peak periods, to ensure that all guests are being serviced properly, and necessary operational tasks are being completed in a timely manner

• Ability to work a flexible schedule including days, nights, weekends and holidays

• Technical Skills: Microsoft Windows proficient

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.