Assistant General Manager

Momo-Nb-3-LLC; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation package

Dining discounts

Job summary

Momofuku Noodle Bar in New York City is seeking an experienced Assistant General Manager to lead the front-of-house operations and uphold our service standards.

The AGM will collaborate with the General Manager, hire and train Front of House managers and staff, and ensure service excellence across busy shift periods. The role requires strong leadership, people skills, and a commitment to guest satisfaction.

Qualifications

• Minimum three years of restaurant management experience.
• Experience with Toast, Tripleseat, Resy, Google preferred.
• Strong leadership and communication skills.
• Ability to manage staff and operations.

Responsibilities

• In conjunction with the General Manager and back-of-house leadership team, make all day-to-day decisions to maintain quality restaurant operations.
• Maintain proper flow of service while upholding service standards, product quality, and cleanliness.
• Perform administrative tasks including financial reports, scheduling, facilities maintenance, and Health Department checks.
• Conduct daily and ongoing comprehensive education for front of house team members.
• Ensure all team members are trained and follow safety policies and procedures.

Skills

Restaurant management

Communication skills

Customer service focus

Calm under pressure

Tools

Toast

Tripleseat

Resy

Google

Job description

Job DetailsLevel: ExperiencedJob Location: Momo NB 3 LLC - New York, NY 10019Position Type: Full TimeSalary Range: $80,000.00 - $90,000.00 Salary/yearJob Shift: AnyJob Category: Restaurant - Food ServiceMomofuku

Momofuku was founded by chef David Chang in 2004 with the opening of Momofuku Noodle Bar in New York City. Credited with “the rise of contemporary Asian American cuisine” by the New York Times and named the “most important restaurant in America” by Bon Appétit magazine, Momofuku has restaurants in the New York, Los Angeles, and Las Vegas as well as Momofuku Goods, a line of restaurant-grade products for home cooks.

About Momofuku Noodle Bar, Uptown

Founded by Chef David Chang, Momofuku Noodle Bar first opened in New York City’s East Village in 2004. At this second location in The Shops at Columbus Circle, the menu includes ramen, buns, and a roster of dishes that change with the seasons. It also features a full bar.

Why Momofuku?

At Momofuku, we value our team members and make it a priority to offer competitive compensation packages that encourage longevity with the company and long-term growth. We offer competitive pay and a comprehensive benefits package, including vision/dental/medical, 401k, paid time off, flexible spending account, employee assistance program, and dining discounts, plus more after required wait periods. We encourage our team members to grow and learn, and offer many opportunities for personal and career development.

The Assistant General Manager (AGM) will work closely with the General Manager and is charged with managing all aspects of the daily operations of the front-of-house. The AGM is responsible for continually defining and refining service at Momofuku. They will assist the General Manager in hiring, training, and managing all Front of House managers and staff. The Assistant General Manager will manage the floor during service, perform a variety of administrative duties, and work closely with the Front of House and Back of House management teams to execute the restaurant’s service vision.

Responsibilities

• In conjunction with the General Manager and back-of-house leadership team, make all day-to-day decisions to maintain quality restaurant operations
• Maintain proper flow of service while upholding service standards, product quality, and cleanliness
• Perform administrative tasks including but not limited to financial reports, scheduling, facilities maintenance, and Health Department checks
• Conduct daily and on-going comprehensive education for front of house team members
• Ensure that all team members are trained and follow all safety and Department of Heatlh sanitation policies and procedures
• Proactively seek and propose ways to improve service, operations, and staff retention
• Ensure all restaurant administrative tasks are completed in a timely manner, including but not limited to depositing cash, uploading sales journals, handling facilities maintenance requests, and addressing people concerns
• Update all printed and digital menu materials including point of sale system, based on product selection and availability
• Assist in executing new restaurant initiatives and service protocols through staff training
• Interact with guests to ensure service and food quality
• Cultivate relationships with guests to create return business
• Support service team by troubleshooting any escalated guest issues
• Drive and support the continual development of front of house team members by upholding performance expectations, providing ongoing feedback, and offering input for regular performance reviews
• Execute front of house team member training programs as determined by General Manager and Momofuku's Homebase
• Identify operational, service, and/or fiscal issues and suggest corrective action to General Manager.
• Manage private event inquiries and day-of event execution
• Assist in managing customer service responses and leading all guest recovery efforts including but not limited to online feedback, guest complaints, and immediate service recovery
• Lead by example in properly executing all service standards and protocols

Required Qualifications

• Minimum three years of restaurant management experience with a service style comparable to the restaurant
• Experience with Toast, Tripleseat, Resy, Google strongly preferred
• Team-focused mindset and empathetic approach to collaboration
• A positive and enthusiastic attitude, as well as a desire to learn, grow, and develop new skills
• Excellent communication, organizational, and interpersonal skills
• Ability to remain calm under pressure and resolve guest conflict
• Willing to accept guidance in a positive manner and implement the direction in a way that is productive for both you and the team
• Ability to demonstrate quick thinking and adaptability in a constantly changing environment

Preferred Qualifications

• 3+ years of restaurant management experience with a service style comparable to the restaurant
• 2+ years of Assistant General Manager experience with a service style comparable to the restaurant
• Proven ability to support General Manager in managing restaurant costs, including but not limited to labor and inventory control
• Continued self-education and expansion knowledge, with a proven track record of converting the knowledge into full team trainings for team member education and development
• A proven track record of dependability, a continuous focus on learning and development, and a history of consistently and successfully fulfilling all role responsibilities

Physical Demands

• The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 5 to 10 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations. The duties of this position may change from time to time. Momofuku reserves the right to add or delete duties and responsibilities at the discretion of Momofuku or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Momofuku is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.

Qualifications