FOH Lead: Guest Experience & Team Coaching

Iron Hill Brewery; Wilmington (DE); On-site; USD 50,000 - 70,000; Full time

Job summary

Iron Hill Brewery in Wilmington, Delaware, seeks a Front of House (FOH) Manager to oversee daily restaurant operations. Responsibilities include managing front-of-house staff, ensuring high service standards, and addressing guest concerns. Ideal candidates should have prior restaurant management experience, excellent communication skills, and the ability to maintain a positive work environment. The position requires a commitment to service excellence and may involve direct interaction with guests and team members.

Qualifications

• Prior restaurant management or supervisory experience preferred.
• Ability to obtain and maintain ServSafe Manager Certification.
• Demonstrated ability to implement tactical decision making.

Responsibilities

• Lead and manage all front-of-house operations during shifts.
• Conduct pre-shift line-ups to communicate priorities.
• Maintain consistent guest interactions and service quality.

Skills

Restaurant management experience

ServSafe Manager Certification

Communication skills

Organizational skills

Budget monitoring

Problem-solving

Tools

Restaurant POS

Scheduling systems

Job description

Iron Hill Brewery in Wilmington, Delaware, seeks a Front of House (FOH) Manager to oversee daily restaurant operations. Responsibilities include managing front-of-house staff, ensuring high service standards, and addressing guest concerns. Ideal candidates should have prior restaurant management experience, excellent communication skills, and the ability to maintain a positive work environment. The position requires a commitment to service excellence and may involve direct interaction with guests and team members.