FOH Lead: Guest Experience & Team Coaching

Iron Hill Brewery; Lancaster (Lancaster County); On-site; USD 45,000 - 65,000; Full time

Job summary

Iron Hill Brewery is looking for a Front of House Manager to lead daily restaurant operations. Responsibilities include managing service, coaching staff, and ensuring hospitality standards. Candidates should have prior management experience, possess ServSafe and alcohol service certifications, and be skilled in problem-solving and communication. The role requires physical stamina and the ability to work in a fast-paced environment. Join us in creating positive guest experiences and a collaborative team atmosphere.

Qualifications

• Prior restaurant management or supervisory experience preferred.
• Ability to obtain and maintain ServSafe Manager Certification.
• Demonstrated ability to implement tactical decision making and problem-solve.

Responsibilities

• Lead and manage all front-of-house operations during assigned shifts.
• Coach and manage the performance of front-of-house staff.
• Maintain consistent guest interaction and address concerns promptly.

Skills

Restaurant management

Problem-solving

Customer service

Coaching staff

Communication

Education

ServSafe Manager Certification

Alcohol service certifications

Tools

Restaurant POS systems

Job description

Iron Hill Brewery is looking for a Front of House Manager to lead daily restaurant operations. Responsibilities include managing service, coaching staff, and ensuring hospitality standards. Candidates should have prior management experience, possess ServSafe and alcohol service certifications, and be skilled in problem-solving and communication. The role requires physical stamina and the ability to work in a fast-paced environment. Join us in creating positive guest experiences and a collaborative team atmosphere.