FOH Lead

The Buttery; Pennsylvania; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401k

PTO

Sick Time

Medical/Vision/Dental Insurance

Food/Beverage Discounts

Job summary

The Buttery is seeking an FOH Lead to serve as the store manager's right hand, combining hands-on service with leadership responsibilities. You will help with opening/closing, staff training, and maintaining product quality to ensure a warm and memorable guest experience.

As the FOH Lead, you will guide the front-of-house team, uphold brand standards, and support smooth operations during busy periods while fostering a growth-minded, team-oriented atmosphere for both guests and staff.

Qualifications

• 1–2 years of hospitality or cafe experience, with leadership or shift‑lead experience preferred.
• Strong communication and customer service skills.
• Ability to lead by example with warmth, professionalism, and a focus on quality.

Responsibilities

• Oversee daily operations as Shift Supervisor and support the store manager.
• Lead the FOH team during service to ensure accuracy, efficiency, and hospitality.
• Assist with onboarding and training new team members, reinforcing standards.
• Uphold brand standards and maintain cleanliness, organization, and readiness.

Skills

Leadership

Hospitality

Customer service

Communication

Team management

Multitasking

Food & beverage knowledge

Job description

Overview

The FOH Lead is the store manager’s right hand and plays a key role in setting the tone for hospitality and daily operations. This role combines hands‑on service with leadership responsibilities, supporting opening/closing procedures, assisting with training, maintaining product quality, and ensuring smooth flow during busy periods. The FOH Lead helps build a strong, positive team culture and ensures every guest interaction reflects The Buttery’s warmth, quality, and attention to detail.

Leadership & Operations

• Support the managers in overseeing daily operations and serve as Shift Supervisor as needed.
• Lead the FOH team during service, ensuring accuracy, efficiency, and exceptional hospitality.
• Assist with onboarding and training new team members, reinforcing service and product standards.
• Support the managers in upholding brand standards across the store and with personnel.
• Maintain cleanliness, organization, and readiness at all times.

Customer Service & Experience

• Deliver warm, knowledgeable service while ensuring a smooth, efficient guest experience.
• Address guest concerns promptly and professionally.
• Maintain full product knowledge to support strong customer communication.

Operational Support

• Assist with retail inventory management, stock rotation, and supply ordering.
• Support accuracy in cash handling, POS operations, and daily sales procedures.
• Uphold food safety practices and maintain a clean, safe environment for guests and staff.

Qualifications

• 1–2 years of hospitality or cafe experience, with leadership or shift‑lead experience preferred.
• Strong communication and customer service skills.
• Ability to lead by example with warmth, professionalism, and a focus on quality.
• Strong organizational skills and ability to multitask in a fast‑paced environment.
• Adaptability and willingness to support both service and operational tasks as needed.
• Passion for hospitality, with a love for food, beverage, and creating excellent guest experiences.
• Team‑oriented, self‑motivated, and committed to a supportive, growth‑minded workplace.

What We Offer

• Career Growth: Opportunities for professional development and career advancement as our cafe continues to expand.
• Dynamic Work Environment: Work in a fun, supportive, and dynamic environment where we take our work seriously but have fun while we do it.
• Employee Benefits: 401k, PTO, Sick Time, Medical/Vision/Dental Insurance, Food/Beverage Discounts and more!